Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01303223 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069

Sep 8, 2025 → Sep 22, 2025

✅ Completed

P5

SLA Clock

5 business days from creation · Target: Sep 15, 2025

✓ SLA Met (1 biz days early)

Active: 4 biz days

Budget: 5 biz days

🕐 Clock stopped: Completed (Sep 12, 2025)

SLA Target

▶ Clock Running

Status: Created

Sep 8 → Sep 8, 2025

0 business days (counted)

Running total: 0 of 5 biz days used

▶ Clock Running

Status: Ready for Scheduling

Sep 8 → Sep 8, 2025

0 business days (counted)

Running total: 0 of 5 biz days used

2d

▶ Clock Running

Status: Assigned

Sep 8 → Sep 10, 2025

2 business days (counted)

Running total: 2 of 5 biz days used

1d

▶ Clock Running

Status: Tech On Site

Sep 10 → Sep 11, 2025

1 business day (counted)

Running total: 3 of 5 biz days used

1d

▶ Clock Running

Status: Scheduled

Sep 11 → Sep 12, 2025

1 business day (counted)

Running total: 4 of 5 biz days used

Created: Sep 8, 2025 Completed: Sep 12, 2025

Business Days Used 4 / 5

0 5d budget

Show SLA Clock Detail (5 periods)

Period	Status	Clock	Biz Days	Running Total
Sep 8 → Sep 8	Created	▶ Running	0	0 / 5
Sep 8 → Sep 8	Ready for Scheduling	▶ Running	0	0 / 5
Sep 8 → Sep 10	Assigned	▶ Running	2	2 / 5
Sep 10 → Sep 11	Tech On Site	▶ Running	1	3 / 5
Sep 11 → Sep 12	Scheduled	▶ Running	1	4 / 5

Dispatch 0.0d

Coordinators 4.1d

Field Work 9.0d

Billing 87.8d

✓ SLA Met

Dispatch
0.0 days

Coordinators
4.1 days
Over SLA

Field Work
9.0 days
Over SLA

Billing
87.8 days
Over SLA

Created: Sep 8, 2025 Due: Sep 15, 2025 Completed: Sep 22, 2025 (6 days late)

📅

10.6 days Total Age

⏱️

87.8d in Billing Review Longest Stage

🔄

9 transitions Status Changes

⚠️

94.9d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

3 lines Work Details

🏠

1 visit On-Site Trips

👤

Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...

Completed with significant delays

Invoiced • 177 days old

🚨

Primary Delay 87.8 days stuck in "Billing Review"

⏱️

Total Delay 94.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Scheduling

0.1d / 1.0d SLA

Assigned

2.6d / 0.5d SLA

Tech On Site

2.0d / 1.0d SLA

Scheduled

1.4d / 2.0d SLA

Completed

7.0d / 1.0d SLA

Closed

0.8d / 1.0d SLA

Billing Review

87.8d / 2.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/23 JJ; Emailed biomed re. PO. Billing will need to be adjusted to PO, part pricing is incorrect on WO
9.22.25 Hshaw - waiting for PO
19sep2025 fjackson closing work order per supervisor, work complete waiting on PO still, hold in billing until PO received 10sept2025 fjackson PO already sent to Biomed/ repair complete/awaiting PO

🔧 Work Performed

                        8sep2025 fjackson replaced hand pendant and cable/customer supplied part, verified working ok, functions ok, verified showing online with nurse station                    

🔍 Technician Findings

                        PD hand pendant and nurse call cable damaged                    

⚠️ Problem Description

                        PO request for PD hand pendant and nurse call cable pins bent

Jackson, Robert                    

📄 Description

                        Hillrom Compella P7800 Bariatric Bed                    

Timeline

📋

▶

2 Work Order Created Sep 8, 2:49 PM

Work Order Created → Status: Ready for Scheduling

📅

Status: Ready for Scheduling by Sherry Reich

From: Entered

To: Ready for Scheduling

Duration in Previous: 0m

👷

▶

2 Technician Assigned Sep 8, 3:16 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Laura Hill

From: Ready for Scheduling

To: Assigned

Duration in Previous: 26m

⏳ 3.0 business days

⏱️

▶

2 3x Labor Added Sep 10, 11:40 AM

3x Labor Added → Status: Tech On Site

🔧

Status: Tech On Site by Robert Jackson

From: Assigned

To: Tech On Site

Duration in Previous: 1d 20h

📅

▶

2 Dispatch Scheduled Sep 11, 7:51 AM

Dispatch Scheduled → Status: Scheduled

🗓️

Status: Scheduled by Robert Jackson

From: Tech On Site

To: Scheduled

Duration in Previous: 20h 11m

✔️

Status: Completed by Robert Jackson Sep 11, 11:33 PM

From: Scheduled

To: Completed

Duration in Previous: 15h 41m

⚠️ 7.0 business days

🏁

Status: Closed by Robert Jackson Sep 22, 7:15 AM

From: Completed

To: Closed

Duration in Previous: 10d 7h

💵

Status: Billing Review by Hannah Shaw Sep 22, 1:28 PM

From: Closed

To: Billing Review

Duration in Previous: 6h 12m

🚨 88.0 business days

📄

▶

2 Status: Ready to Bill Jan 30, 1:25 PM

Status: Ready to Bill → Status: Invoiced

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 0m

⏳ 2.0 business days

🧾

Invoice Created Feb 2, 8:00 AM

Invoice Number: SM-252684

Bottlenecks

Assigned

Duration: 2.6 business days (threshold: 4.0 business hours)

Exceeded by 2.1 business days

Tech On Site

Duration: 2.0 business days (threshold: 1.0 business days)

Exceeded by 1.0 business days

Completed

Duration: 7.0 business days (threshold: 1.0 business days)

Exceeded by 6.0 business days

Billing Review

Duration: 87.8 business days (threshold: 2.0 business days)

Exceeded by 85.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

P5

Type

Repair

Branch

N/A

Technician

Franco Jackson

Scheduled

Sep 11, 1:00 PM

Created

Sep 8, 2:49 PM

Invoice #

SM-252684

Work Details (3)

Name	Type	Status	Qty	Amount	Date
WL-02930978	Labor	Open	2	$190.00	Sep 10, 11:40 AM
WL-02930979	Parts	Open	1	$0.00	Sep 10, 11:40 AM
WL-02930980	Parts	Open	1	$0.00	Sep 10, 11:40 AM