Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01303239 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Seattle Children's Hospital — 4800 Sand Pointe Way NE, Seattle WA, 98105

Sep 8, 2025 → Sep 15, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✓ SLA Met (11 biz days early)
Active: 5 biz days
🕐 Clock stopped: Completed (Sep 15, 2025)
5d
▶ Clock Running
Status: Created
Sep 8 → Sep 15, 2025
5 business days (counted)
Running total: 5 of ? biz days used
Created: Sep 8, 2025 Completed: Sep 15, 2025
Coordinators 5.5d
Billing 1.6d
✓ SLA Met
Coordinators
5.5 days
Over SLA
Billing
1.6 days
Created: Sep 8, 2025 Due: Dec 31, 2025 Completed: Sep 15, 2025 (107 days early)
📅
5.5 days Total Age
⏱️
5.5d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
6.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 177 days old
🚨
Primary Delay 5.5 days stuck in "Scheduled"
⏱️
Total Delay 6.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Scheduled
5.5d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
1.5d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Credentialing

Timeline

📋
Work Order Created Sep 8, 3:58 PM
Work Order: WO-01303239
Type: CSOL Services
Priority: PSM
⏱️
▶
2 Labor Added Sep 9, 12:19 AM
Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 4.4 business days
✔️
Status: Completed by Jacqueline Burns Sep 15, 3:35 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6d 11h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Sep 18, 3:27 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 11h
📨
Status: Invoice Pending by Timothy Amburgey Sep 18, 4:20 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 52m
💰
Status: Invoiced by Timothy Amburgey Sep 19, 8:36 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 16h 16m
⏳ 1.0 business days
🧾
Invoice Created Sep 22, 12:10 AM
Invoice Number: SM-241362

Bottlenecks

Scheduled
Duration: 5.5 business days (threshold: 2.0 business days)
Exceeded by 3.5 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Jacqueline Burns
Scheduled
Sep 14, 12:30 AM
Created
Sep 8, 3:58 PM
Invoice #
SM-241362

Work Details (2)

Name Type Status Qty Amount Date
WL-02929410 Labor Open 2 $70.00 Sep 9, 12:19 AM
WL-02929416 Expenses Open 1 $30.00 Sep 9, 12:21 AM

Details