Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01303354 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Seattle Children's Hospital — 4800 Sand Pointe Way NE, Seattle WA, 98105

Sep 9, 2025 → Sep 10, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✓ SLA Met (14 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Sep 10, 2025)
1d
▶ Clock Running
Status: Created
Sep 9 → Sep 10, 2025
1 business day (counted)
Running total: 1 of ? biz days used
Created: Sep 9, 2025 Completed: Sep 10, 2025
Coordinators 1.9d
Billing 1.6d
✓ SLA Met
Coordinators
1.9 days
Billing
1.6 days
Created: Sep 9, 2025 Due: Dec 31, 2025 Completed: Sep 11, 2025 (111 days early)
📅
2.0 days Total Age
⏱️
6.8d in Closed Longest Stage
🔄
4 transitions Status Changes
⚠️
5.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 176 days old
🚨
Primary Delay 6.8 days stuck in "Closed"
⏱️
Total Delay 5.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Scheduled
1.9d / 2.0d SLA
Closed
6.8d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
1.5d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Credentialing

Timeline

📋
Work Order Created Sep 9, 12:43 PM
Work Order: WO-01303354
Type: CSOL Services
Priority: PSM
⏳ 2.0 business days
⏱️
▶
2 Labor Added Sep 10, 1:17 PM
Labor Added → Status: Completed
✔️
Status: Completed by Breyn Bailey
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 0h, 0m
⚠️ 7.0 business days
📄
Status: Ready to Bill by Wayne Rush Sep 18, 3:27 PM
From: Closed
To: Ready to Bill
Duration in Previous: 8d 2h
📨
Status: Invoice Pending by Timothy Amburgey Sep 18, 4:20 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 52m
💰
Status: Invoiced by Timothy Amburgey Sep 19, 8:36 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 16h 16m
⏳ 1.0 business days
🧾
Invoice Created Sep 22, 12:10 AM
Invoice Number: SM-241362

Bottlenecks

Closed
Duration: 6.8 business days (threshold: 1.0 business days)
Exceeded by 5.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Breyn Bailey
Scheduled
Sep 14, 12:30 AM
Created
Sep 9, 12:43 PM
Invoice #
SM-241362

Work Details (1)

Name Type Status Qty Amount Date
WL-02931123 Labor Open 2 $70.00 Sep 10, 1:17 PM

Details