Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01303371 ↗ ServiceMax

GE HEALTHCARE • Monthly Annuity • P5

📍 GE Healthcare — 9900 Innovation Drive, Wauwatosa WI, 53226

Sep 9, 2025 → Sep 9, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Sep 16, 2025
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Sep 9, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Sep 9, 2025 Completed: Sep 9, 2025
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Sep 9 → Sep 9 Created ▶ Running 0 0 / 5
Sep 9 → Sep 9 Assigned ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.6d
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.6 days
Over SLA
Billing
0.3 days
Created: Sep 9, 2025 Due: Sep 16, 2025 Completed: Sep 9, 2025 (7 days early)
📅
0.6 days Total Age
⏱️
0.6d in Assigned Longest Stage
🔄
3 transitions Status Changes
⚠️
0.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 176 days old
⏱️
Total Delay 0.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.6d / 0.5d SLA
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Monthly Annuity Invoice: September 2025 GE Healthcare Bed Services FSNP
🔍 Technician Findings
Monthly Annuity Invoice: September 2025 GE Healthcare Bed Services FSNP
⚠️ Problem Description
Monthly Annuity Invoice: September 2025 GE Healthcare Bed Services FSNP

Timeline

📋
▶
4 Work Order Created Sep 9, 1:19 PM
Work Order Created → Status: Assigned → Technician Assigned → Labor Added
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 1m
👷
Technician Assigned by Jennifer Johnson
Technician: Jennifer Johnson
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Jennifer Johnson Sep 9, 6:20 PM
From: Assigned, Completed, Closed
To: Completed, Closed, Ready to Bill
Duration in Previous: 4h 59m, 0m
📨
Status: Invoice Pending by Yecenia Campos Sep 9, 9:04 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 42m, 0m
🧾
Invoice Created Sep 10, 7:39 PM
Invoice Number: SM-240459

Bottlenecks

Assigned
Duration: 5.0 business hours (threshold: 4.0 business hours)
Exceeded by 1.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Monthly Annuity
Branch
N/A
Technician
Jennifer Johnson
Scheduled
N/A
Created
Sep 9, 1:19 PM
Invoice #
SM-240459

Work Details (1)

Name Type Status Qty Amount Date
WL-02929729 Labor Open 1 $1,185.96 Sep 9, 1:22 PM

Details