📍 FUJIFILM Electronics — 11016 E Pecos Rd, Mesa AZ, 85212
Sep 9, 2025 → Sep 26, 2025
✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✓ SLA Met (2 biz days early)
Active: 13 biz days
🕐 Clock stopped: Completed (Sep 26, 2025)
▶ Clock Running
Status: Created
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
13d
▶ Clock Running
Status: Assigned
Sep 9 → Sep 26, 2025
13 business days (counted)
Running total: 13 of ? biz days used
Created: Sep 9, 2025Completed: Sep 26, 2025
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 9 → Sep 9
Created
▶ Running
0
0
Sep 9 → Sep 26
Assigned
▶ Running
13
13
Dispatch0.0d
Coordinators13.6d
Field Work0.0d
Billing0.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
13.6 days
Over SLA
Field Work
0.0 days
Billing
0.5 days
Created: Sep 9, 2025
Due: Oct 9, 2025
Completed: Sep 26, 2025 (13 days early)
📅
13.6 daysTotal Age
⏱️
13.6d in AssignedLongest Stage
🔄
6 transitionsStatus Changes
⚠️
14.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 176 days old
🚨
Primary Delay13.6 days stuck in "Assigned"
⏱️
Total Delay14.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
13.6d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Perform Bench Overhaul: Evaluated, unit has a bad turbo pump.
9/25/2025 started tear down unit, clean valve block, replace all O-ring, plunger seal, internal leak valve, internal calibrated leak, exchange turbo pump. Perform fine test procedure, record parameter chart record MDL/Helium Stability. Unit leak check ok shut off unit, pack it up, ship unit back to customer.
🔍Technician Findings
Bad turbo pump
⚠️Problem Description
Note
04.09.2025 14:18:18 WF-BATCH
Agent: WIGEORGE Timestamp: 2025-09-04 14:18:10
bench overhaul
Once the quotation has been accepted, please create a service order, and assign it to the service employee group 98004017
Trade services; if a "Request for RA" form is returned with the purchase order, please attach it to the notification e-mail.
📄Description
VS BD30 Bench Mount Leak Detector
📞Call Description
VPD Bench Overhaul Trade
Timeline
📋
▶
3
Work Order Created Sep 9, 3:19 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician:Minh Huynh
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:0m
🚨14.0 business days
🔩
5x Parts Added Sep 26, 9:46 AM
Type:Parts
Status:Open
Qty:1
⏱️
Labor Added Sep 26, 9:56 AM
Type:Labor
Status:Open
Qty:8
✔️
▶
2
Status: Completed Sep 26, 10:02 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Minh Huynh
From:Completed
To:Closed
Duration in Previous:1m
⏳2.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARASep 29, 11:59 AM
From:Closed
To:Ready to Bill
Duration in Previous:3d 1h
📨
Status: Invoice Pending by Hannah ShawSep 29, 3:41 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:3h 42m
💰
Status: Invoiced by Hannah ShawSep 29, 3:47 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:6m
⏳2.0 business days
🧾
Invoice Created Sep 30, 9:29 PM
Invoice Number:SM-242342
Bottlenecks
Assigned
Duration: 13.6 business days (threshold: 4.0 business hours)
Exceeded by 13.1 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)