Last business day of September 2025 · Target: Sep 30, 2025
✓ SLA Met (12 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Sep 12, 2025)
▶ Clock Running
Status: Created
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Sep 9 → Sep 12, 2025
3 business days (counted)
Running total: 3 of ? biz days used
Created: Sep 9, 2025Completed: Sep 12, 2025
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 9 → Sep 9
Created
▶ Running
0
0
Sep 9 → Sep 12
Assigned
▶ Running
3
3
Dispatch0.0d
Coordinators3.6d
Field Work0.0d
Billing1.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.6 days
Over SLA
Field Work
0.0 days
Billing
1.0 days
Created: Sep 9, 2025
Due: Oct 9, 2025
Completed: Sep 9, 2025 (30 days early)
📅
0.0 daysTotal Age
⏱️
3.6d in AssignedLongest Stage
🔄
6 transitionsStatus Changes
⚠️
3.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
2 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with minor delays
Invoiced • 176 days old
🚨
Primary Delay3.6 days stuck in "Assigned"
⏱️
Total Delay3.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
3.6d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Perform bench gratis unit brought back from the field.
Evaluated, The vacuum system not pumping down due to the valve #1 and #2 mixed up.
after straighten them, the system pump down, the turbo speed ram up/ system ready, replaced the tip seal/rebuilt diaphragm pump. Started up unit. Perform fine test procedure, record parameter, chart record MDL/Helium Stability. unit leak check ok shut off unit, pack it up, ship unit back to customer.
🔍Technician Findings
System not pumping down.
⚠️Problem Description
Approval Note
09.09.2025 14:59:17 BRIAMESS
Gratis approved.
Regards,
Brian
____________________
Approval Note
09.09.2025 12:26:43 WIGEORGE
Brian Mess
____________________
Note
09.09.2025 12:17:42 WF-BATCH
Agent: WIGEORGE Timestamp: 2025-09-09 12:17:30
Pete was on call 6008035172 to replace fils/pm. Pete said unit had covers oof and spec tube apart when he got there. Customer says unit was running properly with one fil out. Now, displays "system pressure wait". Closing this call; and Pete will drop off unit at Billerica for bench gratis repair.
📄Description
Helium Leak Detector, PD03 configuration
📞Call Description
VPD Bench Repair Gratis
Timeline
📋
▶
3
Work Order Created Sep 9, 3:27 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician:a0hF0000002XLPBIA4, Minh Huynh
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:0m
⏳4.0 business days
🔩
Parts Added Sep 12, 9:01 AM
Type:Parts
Status:Open
Qty:1
⏱️
▶
2
Labor Added Sep 12, 9:21 AM
Labor Added → Status: Completed
✔️
Status: Completed by Minh Huynh
From:Assigned
To:Completed
Duration in Previous:2d 17h
🏁
Status: Closed by Minh HuynhSep 12, 9:26 AM
From:Completed
To:Closed
Duration in Previous:4m
⏳1.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARASep 14, 5:17 PM
From:Closed
To:Ready to Bill
Duration in Previous:2d 7h
📨
Status: Invoice Pending by Hannah ShawSep 15, 12:58 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:19h 41m
💰
Status: Invoiced by Hannah ShawSep 15, 1:06 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:7m
⏳3.0 business days
🧾
Invoice Created Sep 17, 9:24 PM
Invoice Number:SM-240959
Bottlenecks
Assigned
Duration: 3.6 business days (threshold: 4.0 business hours)