Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01303509 ↗ ServiceMax

GE HEALTHCARE • Monthly Annuity • P5

📍 GE Healthcare — 9900 Innovation Drive, Wauwatosa WI, 53226

Sep 9, 2025 → Sep 9, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Sep 16, 2025
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Sep 9, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Sep 9, 2025 Completed: Sep 9, 2025
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Sep 9 → Sep 9 Created ▶ Running 0 0 / 5
Sep 9 → Sep 9 Assigned ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.0d
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Billing
0.3 days
Created: Sep 9, 2025 Due: Sep 16, 2025 Completed: Sep 9, 2025 (7 days early)
📅
0.0 days Total Age
⏱️
0.3d in Ready to Bill Longest Stage
🔄
4 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed on schedule
Invoiced • 176 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Monthly Annuity Invoice: September 2025 GE Healthcare Bed Services PMNP
🔍 Technician Findings
Monthly Annuity Invoice: September 2025 GE Healthcare Bed Services PMNP
⚠️ Problem Description
Monthly Annuity Invoice: September 2025 GE Healthcare Bed Services PMNP

Timeline

📋
▶
5 Work Order Created Sep 9, 6:14 PM
Work Order Created → Status: Assigned → Status: Completed → Labor Added → Status: Ready to Bill
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
✔️
Status: Completed by Jennifer Johnson
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
📄
Status: Ready to Bill by Jennifer Johnson
From: Closed
To: Ready to Bill
Duration in Previous: 2m
📨
Status: Invoice Pending by Yecenia Campos Sep 9, 9:06 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 47m, 0m
🧾
Invoice Created Sep 10, 7:39 PM
Invoice Number: SM-240461

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Monthly Annuity
Branch
N/A
Technician
Jennifer Johnson
Scheduled
N/A
Created
Sep 9, 6:14 PM
Invoice #
SM-240461

Work Details (1)

Name Type Status Qty Amount Date
WL-02930295 Labor Open 1 $15,744.91 Sep 9, 6:17 PM

Details