Last business day of September 2025 · Target: Sep 30, 2025
✓ SLA Met (2 biz days early)
Active: 12 biz days
🕐 Clock stopped: Completed (Sep 26, 2025)
▶ Clock Running
Status: Created
Sep 10 → Sep 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Sep 10 → Sep 15, 2025
3 business days (counted)
Running total: 3 of ? biz days used
9d
▶ Clock Running
Status: Tech On Site
Sep 15 → Sep 26, 2025
9 business days (counted)
Running total: 12 of ? biz days used
Created: Sep 10, 2025Completed: Sep 26, 2025
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 10 → Sep 10
Created
▶ Running
0
0
Sep 10 → Sep 15
Assigned
▶ Running
3
3
Sep 15 → Sep 26
Tech On Site
▶ Running
9
12
Dispatch0.0d
Coordinators4.0d
Field Work9.9d
Billing0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.0 days
Over SLA
Field Work
9.9 days
Over SLA
Billing
0.3 days
Created: Sep 10, 2025
Due: Oct 10, 2025
Completed: Sep 26, 2025 (14 days early)
📅
13.0 daysTotal Age
⏱️
9.9d in Tech On SiteLongest Stage
🔄
9 transitionsStatus Changes
⚠️
13.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
2 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Charles Sellon — scheduling delays attributed to technician, not coordinators
Visit 1Sep 18, 2025
Visit 2Sep 26, 2025
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 175 days old
🚨
Primary Delay9.9 days stuck in "Tech On Site"
⏱️
Total Delay13.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
4.0d / 0.5d SLA
Tech On Site
9.9d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
9/15/2025 Connected unit to mechanical pump and started. No issue found. Unit started no problem. Left running.
9/18/2026 Watched video of failure to go into test. Rough valve not opening. Replaced logic board and restarted. Tuned to helium and leak checked.
9/26/2025 Recalibrated, installed cover, tagged and boxed.
⚠️Problem Description
Approval Note
09.09.2025 16:14:40 BRIAMESS
Gratis approved.
Regards,
Brian
____________________
Approval Note
09.09.2025 16:03:27 WIGEORGE
brian Mess
____________________
Note
09.09.2025 15:59:33 WF-BATCH
Agent: WIGEORGE Timestamp: 2025-09-09 15:59:23
bench warr repair
from 6007793748
was sluggish to enter start, now will not enter at all
📄Description
Wet 959 leak detector
📞Call Description
VPD Bench Repair Warranty
Timeline
📋
▶
3
Work Order Created Sep 10, 9:32 AM
Work Order Created → Status: Assigned → Technician Assigned
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:1m
👷
Technician Assigned by Kim Pearson
Technician:Charles Sellon
⏳4.0 business days
🔧
Status: Tech On Site by Charles SellonSep 15, 12:58 PM
From:Assigned
To:Tech On Site
Duration in Previous:5d 3h
⏳4.0 business days
⏱️
2x Labor Added Sep 18, 2:27 PM
Type:Labor, Parts
Status:Open
Qty:2, 1
⚠️7.0 business days
⏱️
▶
2
Labor Added Sep 26, 9:58 AM
Labor Added → Status: Completed
✔️
Status: Completed by Charles Sellon
From:Tech On Site
To:Completed
Duration in Previous:10d 21h
🏁
Status: Closed by Charles SellonSep 26, 10:31 AM
From:Completed
To:Closed
Duration in Previous:31m
⏳2.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARASep 29, 1:12 PM
From:Closed
To:Ready to Bill
Duration in Previous:3d 2h
💵
▶
2
Status: Billing Review Sep 29, 3:33 PM
Status: Billing Review → Status: Billing Review
💵
Status: Billing Review by Hannah Shaw
From:Ready to Bill, Billing Review
To:Billing Review, Ready to Bill
Duration in Previous:1m, 0m
📨
Status: Invoice Pending by Hannah ShawSep 29, 3:41 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:5m
💰
Status: Invoiced by Hannah ShawSep 29, 3:47 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:6m
⏳2.0 business days
🧾
Invoice Created Sep 30, 9:29 PM
Invoice Number:SM-242342
Bottlenecks
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Tech On Site
Duration: 9.9 business days (threshold: 1.0 business days)
Exceeded by 8.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)