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WO-01303564 ↗ ServiceMax

BETH ISRAEL DEACONESS MEDICAL CENTER (BIDMC) • Annual Annuity • P5

📍 BETH ISRAEL DEACONESS MEDICAL CENTER (BIDMC) - Brookline Ave. — 330 Brookline Ave, Boston MA, 02215

Sep 10, 2025 → Sep 10, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Sep 17, 2025
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Sep 10, 2025)
SLA Target
0d
▶ Clock Running
Status: Created
Sep 10 → Sep 10, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Sep 10 → Sep 10, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Sep 10, 2025 Completed: Sep 10, 2025
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Sep 10 → Sep 10 Created ▶ Running 0 0 / 5
Sep 10 → Sep 10 Assigned ▶ Running 0 0 / 5
Billing 2.0d
✓ SLA Met
Billing
2.0 days
Over SLA
Created: Sep 10, 2025 Due: Sep 17, 2025 Completed: Sep 10, 2025 (7 days early)
📅
0.0 days Total Age
⏱️
2.0d in Ready to Bill Longest Stage
🔄
3 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 175 days old
🚨
Primary Delay 2.0 days stuck in "Ready to Bill"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Annuity - MANUALGEN
🔧 Work Performed
1 Site | 16 Assets (4) Stretcher, Stair chair, Lockdown Bundle @ $587 ea. (4) Stretcher only @ $530 ea. Annual $4,468 1 PM per year 2 Unscheduled repair calls per year (parts for repairs are billable)
⚠️ Problem Description
2 Sites | 16 Assets (4) Stretcher, Stair chair, Lockdown Bundle @ $587 ea. (4) Stretcher only @ $530 ea. Annual $4,468 1 PM per year 2 Unscheduled repair calls per year (parts for repairs are billable)

Timeline

📋
▶
3 Work Order Created Sep 10, 10:22 AM
Work Order Created → Labor Added → Status: Assigned
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
👷
Status: Assigned by Natosha Beierschmitt
From: Ready to Bill, Assigned, Completed, Closed
To: Assigned, Completed, Closed, Ready to Bill
Duration in Previous: 0m
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Sep 11, 1:35 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 109.0 business days
🧾
Invoice Created Feb 20, 10:38 AM
Invoice Number: SM-240617

Bottlenecks

Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Annual Annuity
Branch
N/A
Technician
Natosha Beierschmitt
Scheduled
N/A
Created
Sep 10, 10:22 AM
Invoice #
SM-240617

Work Details (1)

Name Type Status Qty Amount Date
WL-02930870 Labor Open 1 $4,468.00 Sep 10, 10:23 AM

Details