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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01303641 ↗ ServiceMax

PHILIPS HEALTHCARE • Installation • PC

📍 Providence Regional Medical Center — 1820 14th St, Everett WA, 98201

Sep 10, 2025 → Sep 26, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 19, 2025
✓ SLA Met (56 biz days early)
Active: 12 biz days
🕐 Clock stopped: Completed (Sep 26, 2025)
▶ Clock Running
Status: Created
Sep 10 → Sep 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Sep 10 → Sep 20, 2025
7 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Completed
Sep 20 → Sep 20, 2025
0 business days (counted)
Running total: 7 of ? biz days used
1d
▶ Clock Running
Status: Closed
Sep 20 → Sep 22, 2025
1 business day (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 8 of ? biz days used
4d
▶ Clock Running
Status: Incomplete
Sep 22 → Sep 26, 2025
4 business days (counted)
Running total: 12 of ? biz days used
Created: Sep 10, 2025 Completed: Sep 26, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 10 → Sep 10 Created ▶ Running 0 0
Sep 10 → Sep 20 Scheduled ▶ Running 7 7
Sep 20 → Sep 20 Completed ▶ Running 0 7
Sep 20 → Sep 22 Closed ▶ Running 1 8
Sep 22 → Sep 22 WO Correction Needed ▶ Running 0 8
Sep 22 → Sep 26 Incomplete ▶ Running 4 12
Dispatch 0.1d
Coordinators 7.9d
Field Work 0.3d
Incomplete 4.2d (excluded)
Billing 95.2d
✓ SLA Met
Dispatch
0.1 days
Coordinators
7.9 days
Over SLA
Field Work
0.3 days
Incomplete (excluded from total)
4.2 days
Billing
95.2 days
Over SLA
Created: Sep 10, 2025 Due: Dec 19, 2025 Completed: Sep 26, 2025 (84 days early)
📅
12.9 days Total Age
⏱️
87.3d in Invoiced Longest Stage
🔄
11 transitions Status Changes
⚠️
10.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 175 days old
🚨
Primary Delay 87.3 days stuck in "Invoiced"
⏱️
Total Delay 10.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
7.9d / 2.0d SLA
Closed
1.1d / 1.0d SLA
WO Correction Needed
1.0d
Incomplete
4.2d
Completed
0.3d / 1.0d SLA
Ready to Bill
5.9d / 1.0d SLA
Invoiced
87.3d
Billing Correction Needed
1.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/11/26 Ycampos - Credit for invoice SM-242791 has been processed, invoice has been deleted and WO placed in BC for Tim to update and rebill.

09/10/2025 SRobinson- Created follow up WO as requested. (Old WO-01301816) -Follow up notes - Needs work order for next weeks work


-previous notes -

09/02/2025 SRobinson- Created follow up WO as requested. (Old WO-01298950) -Follow up notes - continuation




-Previous notes -


08/21/2025 SRobinson- Created follow up WO as requested. (Old WO-01297859) - Follow up notes - FSE returning to site Per Fady

🔧 Work Performed
Inventory/Trash Removal
🔍 Technician Findings
none
⚠️ Problem Description
3rd Party Resource Request Form - 2 Resource(s) PSA project name: Providence Everett 7N Resource Request number: RR-0319474 Site Name: Providence Regional Medical Center Site Address: 14th St 1820 Everett, Washington 98201 Service District HPMW01-1 Project Scope: Add new surveillance and overviews to CPU, add 32 MX 40's. Notes: Inventory/Prep/Build out arms/AP/Label Cables Vendor Credentialing: Vendormate Scheduled Start: 19 Aug 2025 08:00 AM Scheduled End: 19 Dec 2025 Contacts Email: Phone: Project Manager: Travis Merkel travis.merkel@philips.com (206) 771-0847 Lead TC/FSE: Tijan Sonko Tijan.Sonko@philips.com District Manager: Steve McKinley steve.mckinley@philips.com (425) 375-3958 Site Contact: Tom Markham tom.markham@providence.org 360-421-9776 SO or SMA/SES # SO/SMA/SES Description Bundled VAS 6600749232 Patient Information Center iX Expand [X] [X] Resources Requested Skillset Names(s) & Scheduled Dates (if applicable) Resource slot #1 Intermediate Resource slot #2 Intermediate
📄 Description
Philips Installation (EBS Group)
📞 Call Description
Cabling & Installation Request

Timeline

📋
Work Order Created Sep 10, 12:29 PM
Work Order: WO-01303641
Type: Installation
Priority: PC
👷
▶
3 Technician Assigned Sep 10, 1:02 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-09-15T12:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Entered
To: Scheduled
Duration in Previous: 33m
💵
3x Expenses Added Sep 10, 2:00 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 8.0 business days
⏱️
▶
2 6x Labor Added Sep 20, 7:35 AM
6x Labor Added → Status: Completed
✔️
Status: Completed by Rodney Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 9d 18h, 0m
⏳ 1.0 business days
✏️
Status: WO Correction Needed by Diana Cox Sep 22, 8:55 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 2d 1h
⚠️
Status: Incomplete by Fady Messak Sep 22, 6:17 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 9h 22m
⏳ 4.7 business days
✔️
Status: Completed by Fady Messak Sep 26, 11:30 AM
From: Incomplete
To: Completed
Duration in Previous: 3d 17h
🏁
Status: Closed by Rodney Charles Sep 26, 1:45 PM
From: Completed
To: Closed
Duration in Previous: 2h 14m
📄
Status: Ready to Bill by Timothy Amburgey Sep 26, 2:22 PM
From: Closed
To: Ready to Bill
Duration in Previous: 37m
⚠️ 5.5 business days
💰
Status: Invoiced by Josh Longway Oct 3, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 6d 13h
🚨 87.0 business days
💵
Status: Billing Review by Yecenia Campos Feb 11, 9:38 PM
From: Invoiced, Billing Review
To: Billing Review, Billing Correction Needed
Duration in Previous: 131d 18h, 0m
📄
Status: Ready to Bill by Timothy Amburgey Feb 12, 12:32 PM
From: Billing Correction Needed
To: Ready to Bill
Duration in Previous: 14h 53m
📨
▶
2 Status: Invoice Pending Feb 12, 1:52 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253727

Bottlenecks

Scheduled
Duration: 7.9 business days (threshold: 2.0 business days)
Exceeded by 5.9 business days
Ready to Bill
Duration: 5.7 business days (threshold: 1.0 business days)
Exceeded by 4.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
ERLA - PROD
Technician
Rodney Charles
Scheduled
Sep 15, 8:00 AM
Created
Sep 10, 12:29 PM
Invoice #
SM-253727

Work Details (9)

Name Type Status Qty Amount Date
WL-02931168 Expenses Open 1 $750.00 Sep 10, 2:00 PM
WL-02931169 Expenses Open 1 $322.75 Sep 10, 2:00 PM
WL-02931170 Expenses Open 1 $187.87 Sep 10, 2:00 PM
WL-02943485 Labor Open 12 $1,140.00 Sep 20, 7:35 AM
WL-02943486 Labor Open 2 $210.00 Sep 20, 7:35 AM
WL-02943487 Expenses Open 1 $40.00 Sep 20, 7:35 AM
WL-02943488 Expenses Open 1 $4.00 Sep 20, 7:35 AM
WL-02943489 Expenses Open 1 $55.00 Sep 20, 7:35 AM
WL-02943490 Travel Open 62 $0.00 Sep 20, 7:35 AM

Details