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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01303646 ↗ ServiceMax

PHILIPS HEALTHCARE • Installation • PC

📍 Providence Regional Medical Center — 1820 14th St, Everett WA, 98201

Sep 10, 2025 → Sep 26, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 20, 2025
✓ SLA Met (56 biz days early)
Active: 12 biz days
🕐 Clock stopped: Completed (Sep 26, 2025)
▶ Clock Running
Status: Created
Sep 10 → Sep 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Sep 10 → Sep 20, 2025
7 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Completed
Sep 20 → Sep 20, 2025
0 business days (counted)
Running total: 7 of ? biz days used
1d
▶ Clock Running
Status: Closed
Sep 20 → Sep 22, 2025
1 business day (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 8 of ? biz days used
4d
▶ Clock Running
Status: Incomplete
Sep 22 → Sep 26, 2025
4 business days (counted)
Running total: 12 of ? biz days used
Created: Sep 10, 2025 Completed: Sep 26, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 10 → Sep 10 Created ▶ Running 0 0
Sep 10 → Sep 20 Scheduled ▶ Running 7 7
Sep 20 → Sep 20 Completed ▶ Running 0 7
Sep 20 → Sep 22 Closed ▶ Running 1 8
Sep 22 → Sep 22 WO Correction Needed ▶ Running 0 8
Sep 22 → Sep 26 Incomplete ▶ Running 4 12
Dispatch 0.0d
Coordinators 7.9d
Incomplete 4.2d (excluded)
Billing 16.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
7.9 days
Over SLA
Incomplete (excluded from total)
4.2 days
Billing
16.4 days
Over SLA
Created: Sep 10, 2025 Due: Dec 20, 2025 Completed: Sep 26, 2025 (85 days early)
📅
12.9 days Total Age
⏱️
7.9d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
16.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
17 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Sep 16, 2025
Visit 2 Sep 17, 2025
Visit 3 Sep 18, 2025
Visit 4 Sep 19, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 175 days old
🚨
Primary Delay 7.9 days stuck in "Scheduled"
⏱️
Total Delay 16.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
7.9d / 2.0d SLA
Closed
1.1d / 1.0d SLA
WO Correction Needed
1.0d
Incomplete
4.2d
Ready to Bill
5.7d / 1.0d SLA
Invoiced
2.0d
Invoice Pending
7.7d / 2.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10.6.25 YC - Placed WO/Inv in Pending. Removed from upload. Mismatch discrepancy. Tim to review, fix and notify Philips.


09/10/2025 SRobinson- Created follow up WO as requested. (Old WO-01301826) -Follow up notes - Needs work order for next weeks work

🔧 Work Performed
Labeling and installing patch cords in closets on 4,5,6,7,8 $10 .Also locating missed, uninstalled, not labeled correctly, wrong mac address entered and access points that didn't boot up!
🔍 Technician Findings
none
⚠️ Problem Description
3rd Party Resource Request Form - 2 Resource(s) PSA project name: Providence Everett 7N Resource Request number: RR-0319474 Site Name: Providence Regional Medical Center Site Address: 14th St 1820 Everett, Washington 98201 Service District HPMW01-1 Project Scope: Add new surveillance and overviews to CPU, add 32 MX 40's. Notes: Inventory/Prep/Build out arms/AP/Label Cables Vendor Credentialing: Vendormate Scheduled Start: 19 Aug 2025 08:00 AM Scheduled End: 19 Dec 2025 Contacts Email: Phone: Project Manager: Travis Merkel travis.merkel@philips.com (206) 771-0847 Lead TC/FSE: Tijan Sonko Tijan.Sonko@philips.com District Manager: Steve McKinley steve.mckinley@philips.com (425) 375-3958 Site Contact: Tom Markham tom.markham@providence.org 360-421-9776 SO or SMA/SES # SO/SMA/SES Description Bundled VAS 6600749232 Patient Information Center iX Expand [X] [X] Resources Requested Skillset Names(s) & Scheduled Dates (if applicable) Resource slot #1 Intermediate Resource slot #2 Intermediate
📄 Description
Philips Installation (EBS Group)
📞 Call Description
Cabling & Installation Request

Timeline

📋
Work Order Created Sep 10, 12:48 PM
Work Order: WO-01303646
Type: Installation
Priority: PC
👷
▶
3 Technician Assigned Sep 10, 1:04 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-09-15T12:15:00.000+0000, 2025-09-15T12:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Entered
To: Scheduled
Duration in Previous: 15m
⚠️ 8.0 business days
⏱️
▶
2 17x Labor Added Sep 20, 7:51 AM
17x Labor Added → Status: Completed
✔️
Status: Completed by Rodney Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 9d 18h, 0m
⏳ 1.0 business days
✏️
Status: WO Correction Needed by Diana Cox Sep 22, 8:55 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 2d 1h
⚠️
Status: Incomplete by Fady Messak Sep 22, 6:17 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 9h 22m
⏳ 4.7 business days
✔️
Status: Completed by Rodney Charles Sep 26, 1:34 PM
From: Incomplete, Completed
To: Completed, Closed
Duration in Previous: 3d 19h, 0m
📄
Status: Ready to Bill by Timothy Amburgey Sep 26, 2:22 PM
From: Closed
To: Ready to Bill
Duration in Previous: 47m
⚠️ 5.5 business days
💰
Status: Invoiced by Josh Longway Oct 3, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 6d 13h
⏳ 2.0 business days
📨
Status: Invoice Pending by Yecenia Campos Oct 6, 2:17 PM
From: Invoiced
To: Invoice Pending
Duration in Previous: 3d 10h
⚠️ 8.0 business days
💵
▶
2 Status: Billing Review Oct 16, 1:26 PM
Status: Billing Review → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Billing Review
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Oct 17, 11:12 AM
Invoice Number: SM-242792

Bottlenecks

Scheduled
Duration: 7.9 business days (threshold: 2.0 business days)
Exceeded by 5.9 business days
Ready to Bill
Duration: 5.7 business days (threshold: 1.0 business days)
Exceeded by 4.7 business days
Invoice Pending
Duration: 7.7 business days (threshold: 2.0 business days)
Exceeded by 5.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
ERLA - PROD
Technician
Rodney Charles
Scheduled
Sep 15, 8:00 AM
Created
Sep 10, 12:48 PM
Invoice #
SM-242792

Work Details (17)

Name Type Status Qty Amount Date
WL-02943497 Labor Open 10 $1,050.00 Sep 20, 7:51 AM
WL-02943498 Labor Open 11 $1,155.00 Sep 20, 7:51 AM
WL-02943499 Labor Open 8.5 $945.00 Sep 20, 7:51 AM
WL-02943500 Labor Open 12 $1,140.00 Sep 20, 7:51 AM
WL-02943501 Expenses Open 1 $6.00 Sep 20, 7:51 AM
WL-02943502 Expenses Open 1 $55.00 Sep 20, 7:51 AM
WL-02943503 Expenses Open 1 $187.87 Sep 20, 7:51 AM
WL-02943504 Expenses Open 1 $6.00 Sep 20, 7:51 AM
WL-02943505 Expenses Open 1 $55.00 Sep 20, 7:51 AM
WL-02943506 Expenses Open 1 $187.87 Sep 20, 7:51 AM
WL-02943507 Expenses Open 1 $6.00 Sep 20, 7:51 AM
WL-02943508 Expenses Open 1 $55.00 Sep 20, 7:51 AM
WL-02943509 Expenses Open 1 $187.87 Sep 20, 7:51 AM
WL-02943510 Expenses Open 1 $75.00 Sep 20, 7:51 AM
WL-02943511 Expenses Open 1 $55.00 Sep 20, 7:51 AM
WL-02943512 Expenses Open 1 $40.00 Sep 20, 7:51 AM
WL-02943513 Travel Open 62 $0.00 Sep 20, 7:51 AM

Details