Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01303730 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Emory Johns Creek Hospital — 6325 Hospital Pkwy, Johns Creek GA, 30097

Sep 10, 2025 → Sep 26, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (312 biz days early)
Active: 12 biz days
🕐 Clock stopped: Completed (Sep 27, 2025)
▶ Clock Running
Status: Created
Sep 10 → Sep 11, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Sep 11 → Sep 11, 2025
0 business days (not counted)
10d
▶ Clock Running
Status: Assigned
Sep 11 → Sep 25, 2025
10 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 25 → Sep 27, 2025
1 business day (counted)
Running total: 12 of ? biz days used
Created: Sep 10, 2025 Completed: Sep 27, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 10 → Sep 11 Created ▶ Running 1 1
Sep 11 → Sep 11 Ready for Release ⏸ Paused 0
Sep 11 → Sep 25 Assigned ▶ Running 10 11
Sep 25 → Sep 25 Scheduled ▶ Running 0 11
Sep 25 → Sep 27 Tech On Site ▶ Running 1 12
Dispatch 1.3d
Holding 0.0d (excluded)
Coordinators 11.1d
Field Work 1.3d
Billing 1.4d
✓ SLA Met
Dispatch
1.3 days
Over SLA
Holding (excluded from total)
0.0 days
Coordinators
11.1 days
Over SLA
Field Work
1.3 days
Over SLA
Billing
1.4 days
Over SLA
Created: Sep 10, 2025 Due: Dec 31, 2026 Completed: Sep 27, 2025 (460 days early)
📅
12.3 days Total Age
⏱️
10.1d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
11.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 175 days old
🚨
Primary Delay 10.1 days stuck in "Assigned"
⏱️
Total Delay 11.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.3d / 0.5d SLA
Ready for Release
0.0d
Assigned
10.1d / 0.5d SLA
Scheduled
1.0d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.7d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
09/24/2025 EMartin dispatching to FSE to complete onsite with repair tomorrow

09/11/2025 EMartin repair needed on device before can be completed / PWO for repair pending entitlement will schedule together once repair WO can be dispatched

09/10/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01295980) - Follow up notes - 09/09/2025– Completed this week’s work and need a new work order for my return trip next week to complete #1 of devices on 9/14/17 NW


-Previous notes -

08/21/2025 Emartin dispatching to FSE for aged parts repair WO not RFS

08/19/2025 Emartin FCO will be completed when repair is complete


08/05/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01294283) -Follow up notes - 08/05/2025] – Completed this week’s work and closed the PWO. Need a new

EMSAR WO and Onsite Philips WO for my return trip to complete 1 device [SEB]


-Previous notes -

07/30/2025 EMartin sent email to leo.mota@gehealthcare.com advising WO has been released will have FSE onsite Mon 08/04 to repair device

07/30/2025 EMartin repair needed on device before can be completed / PWO for repair pending entitlement will schedule together once repair WO can be dispatched

07/28/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01272471) -Follow up notes - [07/24/2025] – Completed this week’s work and closed the PWO. Need a new

EMSAR WO and Onsite Philips WO for my return trip when repair has been complete to complete 1 device [SEB]


-Previous notes -

07/14/2025 EMartin repair needed on device before can be completed / PWO for repair pending entitlement will schedule together once repair WO can be dispatched 06/09/2025 EMartin repair needed on device before can be completed / PWO for repair pending entitlement will schedule together once repair WO can be dispatched

05/15/2025 EMartin repair needed on device before can be completed / PWO for repair pending entitlement will schedule together once repair WO can be dispatched / dispatching to FSE for aged parts

05/15/2025 SRobinson- Created follow up WO for the remaining devices on this case. (Old WO- 01245016) -Follow up notes - [05/14/2025] – Completed this week’s work and closed the PWO. Need a new EMSAR WO and Onsite Philips WO for my return trip when device has been repaired to complete 1 device. [SEB]


-Previous notes -

05/07/2025 EMartin sent email to leo.mota@gehealthcare.com advising FSE onsite Wednesday 05/14/25 to start devices

05/02/2025 MHamersley - rec'd email reply from Leo Mota confirming devices and ready to schedule.

Leo Mota, GE Biomedical Services, 678-474-7765;

Emory Johns Creek Hospital,

6326 Hospital Parkway, Johns Creek, Ga. 30097


05/01/2025 MHamersley - called 678-474-7765, call went to VM/LM; sent f/u email: leo.mota@gehealthcare.com


04/03/2025 RArnold - Emailed Leo to get an update on confirming devices.


02/21/2025 RArnold - Called 678-474-7765 for Leo Mota. He is not in the shop to confirm SN#. Sending email. Address confirmed. He will be POC. No credentialing. 

leo.mota@gehealthcare.com

🔧 Work Performed
FCO81 Upgraded Operational Software to current version 1.05.10.00. H334978605A52
🔍 Technician Findings
FCO81 Upgraded Operational Software to current version 1.05.10.00. H334978605A52
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Sep 10, 5:28 PM
Work Order: WO-01303730
Type: FCO
Priority: PC
3 Status: Ready for Release Sep 11, 9:57 AM
Status: Ready for Release → Technician Assigned → Status: Assigned
👷
Technician Assigned by Erin Martin
Technician: Nkosi Wilson
👷
Status: Assigned by Erin Martin
From: Ready for Release
To: Assigned
Duration in Previous: 2m
🚨 10.0 business days
👷
3 Technician Assigned Sep 24, 8:35 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Assigned
To: Scheduled
Duration in Previous: 13d 10h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-09-25T16:00:00.000+0000, 2025-09-25T12:00:00.000+0000
🔧
Status: Tech On Site by Bruce Ballard Sep 25, 5:47 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 21h 12m
⏱️
5x Labor Added Sep 25, 6:53 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 3, 1.5, 37, 36
1.6 business days
✔️
Status: Completed by Bruce Ballard Sep 26, 8:54 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 3h, 0m
1.4 business days
⏱️
Labor Added Sep 29, 2:02 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 29, 2:08 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 17h
4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 2, 4:26 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 2h
💰
Status: Invoiced by Josh Longway Oct 3, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 34m
2.0 business days
🧾
Invoice Created Oct 6, 2:23 PM
Invoice Number: SM-242793

Bottlenecks

Entered
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business hours
Assigned
Duration: 10.1 business days (threshold: 4.0 business hours)
Exceeded by 9.6 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Bruce Ballard
Scheduled
Sep 25, 8:00 AM
Created
Sep 10, 5:28 PM
Invoice #
SM-242793

Work Details (6)

Name Type Status Qty Amount Date
WL-02949771 Labor Open 0.5 $0.00 Sep 25, 6:53 PM
WL-02949772 Labor Open 3 $237.50 Sep 25, 6:53 PM
WL-02949773 Labor Open 1.5 $155.00 Sep 25, 6:53 PM
WL-02949774 Travel Open 37 $0.00 Sep 25, 6:53 PM
WL-02949775 Travel Open 36 $0.00 Sep 25, 6:53 PM
WL-02953061 Labor Open 0.016666666666667 $38.00 Sep 29, 2:02 PM

Details