Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01303745 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Reproductive Biology Associates — 1100 Johnson Ferry Rd, ATLANTA GA, 30342

Sep 11, 2025 → Nov 4, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 30, 2026
✓ SLA Met (57 biz days early)
Active: 23 biz days
Paused: 14 biz days
🕐 Clock stopped: Completed (Nov 4, 2025)
▶ Clock Running
Status: Created
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸14d
⏸ Clock Paused
Status: Ready for Release
Sep 11 → Oct 1, 2025
14 business days (not counted)
22d
▶ Clock Running
Status: Scheduled
Oct 1 → Nov 3, 2025
22 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 3 → Nov 4, 2025
1 business day (counted)
Running total: 23 of ? biz days used
Created: Sep 11, 2025 Completed: Nov 4, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 11 → Sep 11 Created ▶ Running 0 0
Sep 11 → Oct 1 Ready for Release ⏸ Paused 14 —
Oct 1 → Nov 3 Scheduled ▶ Running 22 22
Nov 3 → Nov 4 Tech On Site ▶ Running 1 23
Dispatch 1.0d
Holding 15.0d (excluded)
Coordinators 23.0d
Field Work 1.7d
Billing 1.3d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
15.0 days
Coordinators
23.0 days
Over SLA
Field Work
1.7 days
Over SLA
Billing
1.3 days
Over SLA
Created: Sep 11, 2025 Due: Jan 30, 2026 Completed: Nov 4, 2025 (87 days early)
📅
38.0 days Total Age
⏱️
23.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
22.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 175 days old
🚨
Primary Delay 23.0 days stuck in "Scheduled"
⏱️
Total Delay 22.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Release
15.0d
Scheduled
23.0d / 2.0d SLA
Tech On Site
1.7d / 1.0d SLA
Closed
1.4d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/28/2025 EMartin sent reminder email 

10/01/2025 EMartin rcvd email from Jennifer "Our Cumming office is closed on Tuesdays. It can be any weekday other than Tuesday, preferably at noon or so. Our mornings are our busiest time of day." replied advising onsite 11/03/25 at 1:30pm asked to verify address of device

09/19/2025 EMartin sent email to Jennifer Howe 770-337-7244 jennifer.howe@rbaivf.com for update on device

🔧 Work Performed
Affiniti 50 Ultrasound System - IP 94139127 - SN US921D1171
🔍 Technician Findings
Affiniti 50 Ultrasound System - IP 94139127 - SN US921D1171
⚠️ Problem Description
Affiniti 50 Ultrasound System - IP 94139127 - SN US921D1171
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 11, 12:54 AM
Work Order: WO-01303745
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 11, 8:38 AM
From: Entered
To: Ready for Release
Duration in Previous: 7h 44m
🚨 15.0 business days
👷
▶
3 Technician Assigned Oct 1, 11:25 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-11-03T17:00:00.000+0000, 2025-11-03T18:30:00.000+0000
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 20d 2h
🚨 23.0 business days
🔧
Status: Tech On Site by Nkosi Wilson Nov 3, 1:27 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 33d 3h
⏳ 2.0 business days
⏱️
▶
2 2x Labor Added Nov 4, 3:36 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Nkosi Wilson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 2h, 0m
⏱️
▶
2 Labor Added Nov 5, 9:13 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 17h 40m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 6, 4:14 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Nov 7, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 46m
⏳ 2.0 business days
🧾
Invoice Created Nov 10, 4:36 PM
Invoice Number: SM-245868

Bottlenecks

Entered
Duration: 7.7 business hours (threshold: 4.0 business hours)
Exceeded by 3.7 business hours
Scheduled
Duration: 23.0 business days (threshold: 2.0 business days)
Exceeded by 21.0 business days
Tech On Site
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Nov 3, 1:30 PM
Created
Sep 11, 12:54 AM
Invoice #
SM-245868

Work Details (3)

Name Type Status Qty Amount Date
WL-02995891 Labor Open 3 $275.00 Nov 4, 3:36 PM
WL-02995892 Labor Open 2 $0.00 Nov 4, 3:36 PM
WL-02996764 Labor Open 0.016666666666667 $38.00 Nov 5, 9:13 AM

Details