Created: Sep 11, 2025
Due: Nov 21, 2025
Completed: Dec 6, 2025 (14 days late)
📅
58.0 daysTotal Age
⏱️
55.0d in Ready for ReleaseLongest Stage
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8 transitionsStatus Changes
⚠️
2.9d overTotal Delay
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0 orders, 0 quotesParts & Quotes
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6 linesWork Details
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1 visitOn-Site Trips
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Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 175 days old
🚨
Primary Delay55.0 days stuck in "Ready for Release"
⏱️
Total Delay2.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Release
55.0d
Assigned
0.0d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.4d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/02/2025 Cever received email from tiffany.woolwine@orlandohealth.com confirming FSE onsite for Dec 5th at 12 p.m.
12/02/2025 Cever sent email to tiffany.woolwine@orlandohealth.com updating dates as the poc never confirmed trying for Dec 5th at 12 or 2 p.m.
11/18/2025 Cever received email from Woolwine, Tiffany L <Tiffany.Woolwine@orlandohealth.com>
advising the office will close at 12 p.m. on Wed the 26th and reopen Nov 28th but that is an observed holiday replied offering Dec 2nd at 12 p.m.
11/18/2025 Cever received email from Olga this is not her devcie sent email to tiffany.woolwine@orlandohealth.com as they was the install poc
11/06/2025 Cever sent email to olga.rasmussen@orlandohealth.com with date options
10/24/2025 Rbailey - Rcvd call from 321.841.6791 Stacy Campanile. She advised that this is not her device. We discussed that she only has the 5 that are scheduled for next week
10/23/2025 YEspino Sending an email to Richard McCalla & Stacy Campanile to verify the pm info sent in due in Nov.
09/22/2025 YEspino Called 321-843-3015 to speak to Olga Rasmussen to verify the Pm info sent. Was unable to speak to her or leave a message because the line only rang twice and then the call was dropped.
🔧Work Performed
Completed PM-Pass
🔍Technician Findings
Completed PM-Pass
⚠️Problem Description
Affiniti 70 Ultrasound System - IP 113461440 - SN USO24F1392
📞Call Description
PM - Warranty - BG Required PM
📋
0-0-0
Completed Dec 9, 2025
Tech Supervisor Spot Check
# of Critical Defects: 0
# of Major Defects: 0
# of Minor Defects: 0
# of EMSAR Defects: 0
Ultrasound - PM
a. Tools : Electrical Safety & Phantom -YES
b. Prontoforms – uploaded and correct template -YES
c. CSR – signed and uploaded to ServiceMax-YES
📞
Call
Completed Oct 24, 2025
10/24/2025 Rbailey - Rcvd call from 321.841.6791 Stacy Campanile. She advised that this is not her device. We discussed that she only has the 5 that are scheduled for next week
📧
Email: Authorized Service Partner, Philips ULS Preventive Maintenance - Orlando Health - Clermont, FL - WO-11818568
Completed Oct 23, 2025
To: Stacy.Campanile@orlandohealth.com
CC: central.scheduling@emsar.com; yessenia.espino@emsar.com; ashley.luman@emsar.com
BCC: yessenia.espino@emsar.com
Attachment: ASP Authorization Letter EMSAR 10-02-2025 - signed.pdf
Subject: Authorized Service Partner, Philips ULS Preventive Maintenance - Orlando Health - Clermont, FL - WO-11818568
Body:
Hi Stacy,
I am writing to you today as an Authorized Service Partner for Philips Healthcare with proposed dates & times for upcoming PMs.
Philips has p
📧
Email: Authorized Service Partner, Philips ULS Preventive Maintenance - Orlando Health - Clermont, FL - WO-11818568
Completed Oct 23, 2025
To: Richard.McCalla@orlandohealth.com
CC: central.scheduling@emsar.com; yessenia.espino@emsar.com; ashley.luman@emsar.com
BCC: yessenia.espino@emsar.com
Attachment: ASP Authorization Letter EMSAR 10-02-2025 - signed.pdf
Subject: Authorized Service Partner, Philips ULS Preventive Maintenance - Orlando Health - Clermont, FL - WO-11818568
Body:
Hi Richard,
I am writing to you today as an Authorized Service Partner for Philips Healthcare with proposed dates & times for upcoming PMs.
Philips has
📞
Live Call_No Answer Unable to Leave Message
Completed Sep 22, 2025
09/22/2025 YEspino Called 321-843-3015 to speak to Olga Rasmussen to verify the Pm info sent. Was unable to speak to her or leave a message because the line only rang twice and then the call was dropped.