📍 Tanner Medical Center — 705 Dixie St, Carrollton GA, 30117
Sep 11, 2025 → Nov 7, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 30, 2025
✓ SLA Met (33 biz days early)
Active: 0 biz days
Paused: 40 biz days
🕐 Clock stopped: Completed (Nov 8, 2025)
▶ Clock Running
Status: Created
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸40d
⏸ Clock Paused
Status: Ready for Release
Sep 11 → Nov 7, 2025
40 business days (not counted)
▶ Clock Running
Status: Scheduled
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 7 → Nov 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Sep 11, 2025Completed: Nov 8, 2025
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 11 → Sep 11
Created
▶ Running
0
0
Sep 11 → Nov 7
Ready for Release
⏸ Paused
40
—
Nov 7 → Nov 7
Scheduled
▶ Running
0
0
Nov 7 → Nov 8
Tech On Site
▶ Running
0
0
Dispatch1.0d
Holding41.0d (excluded)
Coordinators1.0d
Field Work0.0d
Billing1.3d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding(excluded from total)
41.0 days
Coordinators
1.0 days
Field Work
0.0 days
Billing
1.3 days
Over SLA
Created: Sep 11, 2025
Due: Dec 30, 2025
Completed: Nov 8, 2025 (52 days early)
📅
41.0 daysTotal Age
⏱️
41.0d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
0.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 175 days old
🚨
Primary Delay41.0 days stuck in "Ready for Release"
⏱️
Total Delay0.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Release
41.0d
Scheduled
1.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.3d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11/07/2025 BBallard Ultrasound OJT
11/07/2025 EMartin dispatching to FSE onsite per request
11/05/2025 EMartin rcvd email from Laurie "I am sorry I cannot sign the exception letters. This equipment does not belong to my department, but it may still belong to Tanner. you could try the OR team Angel word. She might be able to point you too the correct person.
aword@tanner.org"
called 7708129283 / Michael Bachelor mbachelor@tanner.org biomed advised he was on a conference call but took SN# and will look up devices and call back sent follow up email
10/27/2025 EMartin sent email to Laurie Horton <lhorton@tanner.org> for update on devices
10/21/2025 EMartin sent email to Laurie Horton @lhorton@tanner.org for update on devices offered 12/09-12/10 starting at 9am for all devices
09/25/2025 EMartin sent email to Brandon Little blittle@tanner.org and Scott Kerns skerns@kh.org and lhorton@tanner.org for update on devices
🔧Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️Problem Description
EPIQ CVx Ultrasound System - IP 98066184 - SN USO22B2110
📞Call Description
PM - Contract - BG Required PM
📧
Email: Authorized Service Partner, Philips ULS Preventive Maintenance - Tanner Medical Center - Carrollton, GA - WO-11861617
Completed Nov 5, 2025
To: mbachelor@tanner.org
CC: erin.martin@emsar.com; central.scheduling@emsar.com
BCC:
Attachment: ASP Authorization Letter EMSAR 10-02-2025 - signed.pdf
Subject: Authorized Service Partner, Philips ULS Preventive Maintenance - Tanner Medical Center - Carrollton, GA - WO-11861617
Body:
Hi Michael,
Thank you for taking my call.
Below is a list of proposed dates & times for devices that have PMs coming due in November that we discussed: If these dates and times do not work for you, please adv
📞
Call
Completed Nov 5, 2025
📅
WO-01303771 - Preventive Maintenance - Ultrasound - Carrollton - Tanner Medical Center
Nov 7, 2025 10:00am – 12:00pm
Work Order: WO-01303771
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-11861617
Location: Tanner Medical Center
Address: 705 Dixie St, Carrollton, GA 30117
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: USO22B2110
Contact Name:
Contact Phone:
Contact Email:
Due Date: 12/30/2
Timeline
📋
Work Order Created Sep 11, 12:54 AM
Work Order:WO-01303771
Type:Preventive Maintenance
Priority:PC
✅
Status: Ready for Release by Mandy NewmanSep 11, 8:38 AM