Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01303773 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Tanner Medical Center — 705 Dixie St, Carrollton GA, 30117

Sep 11, 2025 → Dec 25, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 30, 2026
✓ SLA Met (24 biz days early)
Active: 34 biz days
Paused: 36 biz days
🕐 Clock stopped: Completed (Dec 25, 2025)
▶ Clock Running
Status: Created
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸36d
⏸ Clock Paused
Status: Ready for Release
Sep 11 → Nov 3, 2025
36 business days (not counted)
21d
▶ Clock Running
Status: Scheduled
Nov 3 → Dec 5, 2025
21 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Entered
Dec 5 → Dec 5, 2025
0 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Reschedule
Dec 5 → Dec 11, 2025
4 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 11 → Dec 19, 2025
6 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Entered
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 19 → Dec 23, 2025
2 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 23 → Dec 25, 2025
1 business day (counted)
Running total: 34 of ? biz days used
Created: Sep 11, 2025 Completed: Dec 25, 2025
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Sep 11 → Sep 11 Created ▶ Running 0 0
Sep 11 → Nov 3 Ready for Release ⏸ Paused 36 —
Nov 3 → Dec 5 Scheduled ▶ Running 21 21
Dec 5 → Dec 5 Entered ▶ Running 0 21
Dec 5 → Dec 11 Reschedule ▶ Running 4 25
Dec 11 → Dec 11 Assigned ▶ Running 0 25
Dec 11 → Dec 19 Scheduled ▶ Running 6 31
Dec 19 → Dec 19 Entered ▶ Running 0 31
Dec 19 → Dec 19 Assigned ▶ Running 0 31
Dec 19 → Dec 23 Scheduled ▶ Running 2 33
Dec 23 → Dec 25 Tech On Site ▶ Running 1 34
Dispatch 1.0d
Holding 37.0d (excluded)
Coordinators 35.5d
Field Work 2.0d
Billing 1.6d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
37.0 days
Coordinators
35.5 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
1.6 days
Over SLA
Created: Sep 11, 2025 Due: Jan 30, 2026 Completed: Dec 25, 2025 (36 days early)
📅
71.0 days Total Age
⏱️
37.0d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
30.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 175 days old
🚨
Primary Delay 37.0 days stuck in "Ready for Release"
⏱️
Total Delay 30.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Release
37.0d
Scheduled
31.2d / 2.0d SLA
Reschedule
4.3d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
2.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/19/2025 MNewman - Worked with POC Laurie Horton to reschedule this service for an earlier date before latest proposed. Laurie agreed to have Nkosi onsite Tuesday 12/23 at 9:30 am. Dispatching to Nkosi. 

12/16/2025 EMartin sent email to Laurie advising needing to reschedule can have FSE onsite 01/05/25 starting at 9am to complete devices / sent EL to Fady for DSM signature 12/11/2025 EMartin sent email to Laurie advising FSE onsite Weds 12/17/25 to complete devices per Laurie email on October 29 "These are the probes and equipment listed that are assigned to my department"

12/10/2025 mklose sent email to Michael for assistance location POC

12/05/2025 MNewman - this will need to be rescheduled per FSE request.

11/17/2025 EMartin sent email to Laurie advising moving onsite date to 11/03/25 starting at 9 am 11/03/2025 EMartin rcvd email from Laurie "F0KCDL- Carrollton- Hospital heart center 705 Dixie Street, Carrollton GA, 30117 / These are the probes and equipment listed that are assigned to my department"

10/27/2025 EMartin sent email to Laurie Horton <lhorton@tanner.org> for update on devices

10/21/2025 EMartin sent email to Laurie Horton @lhorton@tanner.org for update on devices offered 12/09-12/10 starting at 9am for all devices

09/25/2025 EMartin sent email to Brandon Little blittle@tanner.org and Scott Kerns skerns@kh.org and lhorton@tanner.org for update on devices

🔧 Work Performed
Transducer, X8-2t - IP 118854603 - SN F0KCDL
🔍 Technician Findings
Transducer, X8-2t - IP 118854603 - SN F0KCDL
⚠️ Problem Description
Transducer, X8-2t - IP 118854603 - SN F0KCDL
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 11, 12:54 AM
Work Order: WO-01303773
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 11, 8:38 AM
From: Entered
To: Ready for Release
Duration in Previous: 7h 44m
🚨 37.0 business days
👷
▶
3 Technician Assigned Nov 3, 1:08 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 53d 5h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-12-09T17:00:00.000+0000, 2025-12-09T15:00:00.000+0000
🚨 10.0 business days
👷
▶
2 Technician Assigned Nov 17, 2:18 PM
Technician Assigned → Dispatch Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-12-03T15:00:00.000+0000
🚨 13.0 business days
🆕
Status: Entered by Mandy Newman Dec 5, 4:34 PM
From: Scheduled, Entered
To: Entered, Reschedule
Duration in Previous: 32d 3h, 0m
⏳ 4.9 business days
👷
▶
4 Technician Assigned Dec 11, 2:11 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Erin Martin
From: Reschedule
To: Assigned
Duration in Previous: 5d 21h
🗓️
Status: Scheduled by Erin Martin
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-12-17T16:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Erin Martin Dec 16, 4:30 PM
Scheduled For: 2026-01-05T16:00:00.000+0000
⏳ 3.9 business days
🆕
▶
4 Status: Entered Dec 19, 11:52 AM
Status: Entered → Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 3m, 0m
👷
Technician Assigned by Mandy Newman
Technician: Nkosi Wilson
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-12-23T14:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Nkosi Wilson Dec 23, 8:39 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 20h
⏳ 2.0 business days
⏱️
▶
2 2x Labor Added Dec 25, 4:42 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Nkosi Wilson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2d 8h, 0m
⏳ 2.0 business days
⏱️
Labor Added Dec 29, 9:39 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 29, 9:46 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 17h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 31, 2:25 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
⏳ 1.5 business days
💰
Status: Invoiced by Josh Longway Jan 2, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 13h

Bottlenecks

Entered
Duration: 7.7 business hours (threshold: 4.0 business hours)
Exceeded by 3.7 business hours
Scheduled
Duration: 21.7 business days (threshold: 2.0 business days)
Exceeded by 19.7 business days
Reschedule
Duration: 4.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business days
Scheduled
Duration: 6.6 business days (threshold: 2.0 business days)
Exceeded by 4.6 business days
Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.1 business hours
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Dec 23, 9:00 AM
Created
Sep 11, 12:54 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03047751 Labor Open 1 $0.00 Dec 25, 4:42 PM
WL-03047752 Labor Open 1.5 $275.00 Dec 25, 4:42 PM
WL-03048701 Labor Open 0.016666666666667 $38.00 Dec 29, 9:39 AM

Details