Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01303786 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Nash General Hospital — 2460 Curtis Ellis Dr, Rocky Mount NC, 27962

Sep 11, 2025 → Dec 17, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 30, 2026
✓ SLA Met (29 biz days early)
Active: 34 biz days
Paused: 31 biz days
🕐 Clock stopped: Completed (Dec 17, 2025)
▶ Clock Running
Status: Created
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸31d
⏸ Clock Paused
Status: Ready for Release
Sep 11 → Oct 27, 2025
31 business days (not counted)
34d
▶ Clock Running
Status: Scheduled
Oct 27 → Dec 17, 2025
34 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 34 of ? biz days used
Created: Sep 11, 2025 Completed: Dec 17, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 11 → Sep 11 Created ▶ Running 0 0
Sep 11 → Oct 27 Ready for Release ⏸ Paused 31 —
Oct 27 → Dec 17 Scheduled ▶ Running 34 34
Dec 17 → Dec 17 Tech On Site ▶ Running 0 34
Dispatch 1.0d
Holding 32.0d (excluded)
Coordinators 34.8d
Field Work 1.7d
Billing 1.5d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
32.0 days
Coordinators
34.8 days
Over SLA
Field Work
1.7 days
Billing
1.5 days
Over SLA
Created: Sep 11, 2025 Due: Jan 30, 2026 Completed: Dec 18, 2025 (43 days early)
📅
66.6 days Total Age
⏱️
34.8d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
33.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 175 days old
🚨
Primary Delay 34.8 days stuck in "Scheduled"
⏱️
Total Delay 33.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Release
32.0d
Scheduled
34.8d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.7d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/24/2025 Rbailey - Called 252.962.6767 Spoke with Christine Dixon. She said to email her and she would look into it. Proposing December 15@ Noon - Dec 16

christine.dixon@unchealth.unc.edu


10/07/2025 EMartin sent email to Charity Stewart (904) 616-9146 Charity.Stewart@unchealth.unc.edu for update on devices


09/19/2025 EMartin sent email to Charity Stewart (904) 616-9146 Charity.Stewart@unchealth.unc.edu for update on devices

🔧 Work Performed
Travel to site. Meet POC, get to device. Performed ULS PM per instruction successfully.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
EPIQ 7C Ultrasound System - IP 66081496 - SN US815B0083
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 11, 12:54 AM
Work Order: WO-01303786
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 11, 8:38 AM
From: Entered
To: Ready for Release
Duration in Previous: 7h 44m
🚨 32.0 business days
👷
▶
3 Technician Assigned Oct 27, 1:51 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-12-15T17:00:00.000+0000
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 46d 5h
🚨 32.0 business days
📅
Dispatch Scheduled by Erin Martin Dec 12, 1:29 PM
Scheduled For: 2025-12-17T17:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Patricia Gordon Dec 17, 9:58 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 50d 21h
⏱️
3x Labor Added Dec 17, 3:29 PM
Type: Labor, Travel
Status: Open
Qty: 1, 1.5, 46
✔️
Status: Completed by Patricia Gordon Dec 17, 3:35 PM
From: Tech On Site
To: Completed
Duration in Previous: 5h 36m
🏁
Status: Closed by Patricia Gordon Dec 17, 11:25 PM
From: Completed
To: Closed
Duration in Previous: 7h 50m
⏱️
▶
2 Labor Added Dec 18, 9:32 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 10h 9m
📄
Status: Ready to Bill by Timothy Amburgey Dec 18, 3:12 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 36m
💰
Status: Invoiced by Josh Longway Dec 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 48m

Bottlenecks

Entered
Duration: 7.7 business hours (threshold: 4.0 business hours)
Exceeded by 3.7 business hours
Scheduled
Duration: 34.8 business days (threshold: 2.0 business days)
Exceeded by 32.8 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Dec 17, 12:00 PM
Created
Sep 11, 12:54 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03040804 Labor Open 1 $0.00 Dec 17, 3:29 PM
WL-03040805 Labor Open 1.5 $275.00 Dec 17, 3:29 PM
WL-03040806 Travel Open 46 $0.00 Dec 17, 3:29 PM
WL-03041681 Labor Open 0.016666666666667 $38.00 Dec 18, 9:32 AM

Details