Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01303789 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 East End Cardiology PC — 1279 E Main St, Riverhead NY, 11901

Sep 11, 2025 → Feb 3, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 30, 2026
✗ SLA Missed
Active: 94 biz days
Paused: 3 biz days
🕐 Clock stopped: Tech Off Site (Feb 4, 2026)
▶ Clock Running
Status: Created
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Sep 11 → Sep 16, 2025
3 business days (not counted)
93d
▶ Clock Running
Status: Scheduled
Sep 16 → Feb 3, 2026
93 business days (counted)
Running total: 93 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 3 → Feb 4, 2026
1 business day (counted)
Running total: 94 of ? biz days used
Created: Sep 11, 2025 Tech Off Site: Feb 4, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 11 → Sep 11 Created ▶ Running 0 0
Sep 11 → Sep 16 Ready for Release ⏸ Paused 3 —
Sep 16 → Feb 3 Scheduled ▶ Running 93 93
Feb 3 → Feb 4 Tech On Site ▶ Running 1 94
Dispatch 1.0d
Holding 4.0d (excluded)
Coordinators 93.5d
Field Work 1.0d
Billing 1.4d
✗ SLA Missed
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
4.0 days
Coordinators
93.5 days
Over SLA
Field Work
1.0 days
Billing
1.4 days
Over SLA
Created: Sep 11, 2025 Due: Jan 30, 2026 Completed: Feb 4, 2026 (4 days late)
📅
97.5 days Total Age
⏱️
93.5d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
93.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 175 days old
🚨
Primary Delay 93.5 days stuck in "Scheduled"
⏱️
Total Delay 93.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Release
4.0d
Scheduled
93.5d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.5d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/27/2026 RArnold - Rescheduling to 02/03 @ 1 pm due to weather. Sent EL to sign as well.


01/15/2026 RArnold -Sent Reminder Email


12/05/2025 RArnold - Inbound call from Marnia. She is the new practice manager. She needs to reschedule the apoinment. Updated to 01/26 @ 10 am. 516-460-0153

Marina.Rombaldi@nyulangone.org


12/04/2025 RArnold -Sent reminder email


09/16/2025 RArnold -Nicole confrimed 12/15 @ 10 am for Vivian.

09/16/2025 RArnold- Called (631) 727-2100 x136 for Nicole Hubbard. She is not available at the moment. Left a message. Sending email . Vivian 12/15 or 12/19 @ 10 am.

nicole.hubbard@nyulangone.org

🔧 Work Performed
Affiniti 70 Ultrasound System - IP 67727589 - SN USD15F0557
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 67727589 - SN USD15F0557
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 11, 12:54 AM
Work Order: WO-01303789
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 11, 8:38 AM
From: Entered
To: Ready for Release
Duration in Previous: 7h 44m
⏳ 4.0 business days
👷
▶
3 Technician Assigned Sep 16, 3:36 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-12-15T15:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 5d 6h
🚨 55.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Dec 5, 1:59 PM
Scheduled For: 2026-01-26T15:00:00.000+0000
🚨 34.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Jan 26, 5:23 PM
Scheduled For: 2026-01-31T15:00:00.000+0000
📅
Dispatch Scheduled by Rebecca Arnold Jan 27, 3:07 PM
Scheduled For: 2026-01-31T18:00:00.000+0000
📅
Dispatch Scheduled by Rebecca Arnold Jan 27, 4:10 PM
Scheduled For: 2026-02-03T18:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Vivian Hyde Feb 3, 3:32 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 140d 0h
⏱️
4x Labor Added Feb 3, 6:46 PM
Type: Labor, Travel
Status: Open
Qty: 2, 3, 80
💵
Expenses Added Feb 3, 7:07 PM
Type: Expenses
Status: Open
Qty: 1
🚗
Status: Tech Off Site by Vivian Hyde Feb 3, 7:14 PM
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 3h 42m, 0m
🏁
Status: Closed by Vivian Hyde Feb 3, 11:14 PM
From: Completed
To: Closed
Duration in Previous: 3h 58m
⏳ 2.1 business days
⏱️
Labor Added Feb 5, 12:23 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 5, 12:29 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 13h
📄
Status: Ready to Bill by Timothy Amburgey Feb 5, 4:11 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 41m
💰
Status: Invoiced by Josh Longway Feb 6, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 49m

Bottlenecks

Entered
Duration: 7.7 business hours (threshold: 4.0 business hours)
Exceeded by 3.7 business hours
Scheduled
Duration: 93.5 business days (threshold: 2.0 business days)
Exceeded by 91.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Feb 3, 1:00 PM
Created
Sep 11, 12:54 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03090099 Labor Open 2 $275.00 Feb 3, 6:46 PM
WL-03090100 Labor Open 3 $0.00 Feb 3, 6:46 PM
WL-03090101 Labor Open 2 $0.00 Feb 3, 6:46 PM
WL-03090102 Travel Open 80 $0.00 Feb 3, 6:46 PM
WL-03090253 Expenses Open 1 $0.00 Feb 3, 7:07 PM
WL-03093063 Labor Open 0.016666666666667 $38.00 Feb 5, 12:23 PM

Details