Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01303795 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 The Villages Regional Hospital — 1451 El Camino Real, The Villages FL, 32159

Sep 11, 2025 → Dec 8, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 30, 2026
✓ SLA Met (36 biz days early)
Active: 19 biz days
Paused: 39 biz days
🕐 Clock stopped: Completed (Dec 8, 2025)
▶ Clock Running
Status: Created
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸39d
⏸ Clock Paused
Status: Ready for Release
Sep 11 → Nov 6, 2025
39 business days (not counted)
▶ Clock Running
Status: Assigned
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
19d
▶ Clock Running
Status: Scheduled
Nov 6 → Dec 8, 2025
19 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 19 of ? biz days used
Created: Sep 11, 2025 Completed: Dec 8, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 11 → Sep 11 Created ▶ Running 0 0
Sep 11 → Nov 6 Ready for Release ⏸ Paused 39 —
Nov 6 → Nov 6 Assigned ▶ Running 0 0
Nov 6 → Dec 8 Scheduled ▶ Running 19 19
Dec 8 → Dec 8 Tech On Site ▶ Running 0 19
Dispatch 1.0d
Holding 40.0d (excluded)
Coordinators 19.7d
Field Work 0.1d
Billing 1.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
40.0 days
Coordinators
19.7 days
Over SLA
Field Work
0.1 days
Billing
1.4 days
Over SLA
Created: Sep 11, 2025 Due: Jan 30, 2026 Completed: Dec 8, 2025 (53 days early)
📅
59.0 days Total Age
⏱️
40.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
18.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 175 days old
🚨
Primary Delay 40.0 days stuck in "Ready for Release"
⏱️
Total Delay 18.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Release
40.0d
Assigned
0.0d / 0.5d SLA
Scheduled
19.7d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/06/2025 Cever received email from william.easley@ufhealth.org confirming fse onsite for Dec 8th starting at 9:30

11/05/2025 Cever sent email to Easley, William <william.easley@ufhealth.org> with date options including Gantner, Noelene E. <noelene.gantner@ufhealth.org>

10/28/2025 YEspino Called 502-758-2908 to speak to Bill to verify the pm info sent in. Was unable to speak to him so i left a message.


09/23/2025 YEspino Called 502-758-2908 to speak to Bill Easley to verify the pm info sent in. Was sent to vm so i left a message.

🔧 Work Performed
Completed PM-Pass
🔍 Technician Findings
Completed PM-Pass
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 95377211 - SN USD21B0136
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 11, 12:54 AM
Work Order: WO-01303795
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 11, 8:38 AM
From: Entered
To: Ready for Release
Duration in Previous: 7h 44m
🚨 40.0 business days
👷
▶
4 Technician Assigned Nov 6, 1:07 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release
To: Assigned
Duration in Previous: 56d 5h
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-08T19:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 1m
🚨 20.0 business days
🔧
Status: Tech On Site by Jared Heisler Dec 8, 5:32 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 32d 4h
⏱️
▶
2 3x Labor Added Dec 8, 6:15 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jared Heisler
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 43m, 0m
⏱️
Labor Added Dec 9, 9:18 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 9, 9:24 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 15h 8m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 11, 3:46 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 6h
💰
Status: Invoiced by Josh Longway Dec 12, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 14m

Bottlenecks

Entered
Duration: 7.7 business hours (threshold: 4.0 business hours)
Exceeded by 3.7 business hours
Scheduled
Duration: 19.7 business days (threshold: 2.0 business days)
Exceeded by 17.7 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.7 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Dec 8, 2:00 PM
Created
Sep 11, 12:54 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03030610 Labor Open 0.5 $0.00 Dec 8, 6:15 PM
WL-03030611 Labor Open 1.5 $275.00 Dec 8, 6:15 PM
WL-03030612 Labor Open 0.5 $0.00 Dec 8, 6:15 PM
WL-03031098 Labor Open 0.016666666666667 $38.00 Dec 9, 9:18 AM

Details