Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01303806 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Middle Georgia Heart — 1654 Watson Blvd, Warner Robins GA, 31093

Sep 11, 2025 → Nov 7, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 30, 2025
✓ SLA Met (33 biz days early)
Active: 23 biz days
Paused: 17 biz days
🕐 Clock stopped: Completed (Nov 8, 2025)
▶ Clock Running
Status: Created
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸17d
⏸ Clock Paused
Status: Ready for Release
Sep 11 → Oct 6, 2025
17 business days (not counted)
21d
▶ Clock Running
Status: Scheduled
Oct 6 → Nov 5, 2025
21 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 5 → Nov 8, 2025
2 business days (counted)
Running total: 23 of ? biz days used
Created: Sep 11, 2025 Completed: Nov 8, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 11 → Sep 11 Created ▶ Running 0 0
Sep 11 → Oct 6 Ready for Release ⏸ Paused 17 —
Oct 6 → Nov 5 Scheduled ▶ Running 21 21
Nov 5 → Nov 8 Tech On Site ▶ Running 2 23
Dispatch 1.0d
Holding 18.0d (excluded)
Coordinators 21.6d
Field Work 2.8d
Billing 1.3d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
18.0 days
Coordinators
21.6 days
Over SLA
Field Work
2.8 days
Over SLA
Billing
1.3 days
Over SLA
Created: Sep 11, 2025 Due: Dec 30, 2025 Completed: Nov 8, 2025 (52 days early)
📅
41.0 days Total Age
⏱️
21.6d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
22.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 175 days old
🚨
Primary Delay 21.6 days stuck in "Scheduled"
⏱️
Total Delay 22.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Release
18.0d
Scheduled
21.6d / 2.0d SLA
Tech On Site
2.8d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/28/2025 EMartin sent reminder email 

10/06/2025 EMartin rcvd call from (478) 442-7054 / Jennifer Cheek jcheek@midgaheart.com confirmed onsite 11/05/25 device is located at warren robbins start at noon

10/06/2025 EMartin called (478) 954-2141 / Tiffany Pelissier went straight to VM left message 

called (478) 442-7054 / Jennifer Cheek jcheek@midgaheart.com left message sent follow up email to both 

09/19/2025 EMartin sent email to Tiffany Pelissier (478) 954-2141 tpelissier@ymail.com for update on devices

🔧 Work Performed
Affiniti 70 Ultrasound System - IP 75015784 - SN US318F1857
🔍 Technician Findings
Affiniti 70 Ultrasound System - IP 75015784 - SN US318F1857
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 75015784 - SN US318F1857
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 11, 12:54 AM
Work Order: WO-01303806
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 11, 8:38 AM
From: Entered
To: Ready for Release
Duration in Previous: 7h 44m
🚨 18.0 business days
👷
▶
3 Technician Assigned Oct 6, 3:13 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-11-04T17:00:00.000+0000, 2025-11-05T17:00:00.000+0000
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 25d 6h
🚨 22.0 business days
🔧
Status: Tech On Site by Nkosi Wilson Nov 5, 12:30 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 29d 22h
⏳ 3.0 business days
⏱️
▶
2 2x Labor Added Nov 7, 8:17 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Nkosi Wilson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2d 7h, 0m
⏳ 1.5 business days
⏱️
Labor Added Nov 10, 9:59 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 10, 10:12 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 13h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 13, 4:34 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 6h
💰
Status: Invoiced by Josh Longway Nov 14, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 26m
⏳ 3.0 business days
🧾
Invoice Created Nov 18, 3:49 PM
Invoice Number: SM-246561

Bottlenecks

Entered
Duration: 7.7 business hours (threshold: 4.0 business hours)
Exceeded by 3.7 business hours
Scheduled
Duration: 21.6 business days (threshold: 2.0 business days)
Exceeded by 19.6 business days
Tech On Site
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Nov 5, 12:00 PM
Created
Sep 11, 12:54 AM
Invoice #
SM-246561

Work Details (3)

Name Type Status Qty Amount Date
WL-03000765 Labor Open 2 $0.00 Nov 7, 8:17 PM
WL-03000766 Labor Open 6 $275.00 Nov 7, 8:17 PM
WL-03001900 Labor Open 0.016666666666667 $38.00 Nov 10, 9:59 AM

Details