Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01303808 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 East Carolina Heart Institute Pitt County Memorial Hospital — 520 Moye Blvd, Greenville NC, 27834

Sep 11, 2025 → Dec 4, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 30, 2026
✓ SLA Met (37 biz days early)
Active: 37 biz days
Paused: 20 biz days
🕐 Clock stopped: Completed (Dec 5, 2025)
▶ Clock Running
Status: Created
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸20d
⏸ Clock Paused
Status: Ready for Release
Sep 11 → Oct 9, 2025
20 business days (not counted)
36d
▶ Clock Running
Status: Scheduled
Oct 9 → Dec 4, 2025
36 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 4 → Dec 5, 2025
1 business day (counted)
Running total: 37 of ? biz days used
Created: Sep 11, 2025 Completed: Dec 5, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 11 → Sep 11 Created ▶ Running 0 0
Sep 11 → Oct 9 Ready for Release ⏸ Paused 20 —
Oct 9 → Dec 4 Scheduled ▶ Running 36 36
Dec 4 → Dec 5 Tech On Site ▶ Running 1 37
Dispatch 1.0d
Holding 21.0d (excluded)
Coordinators 37.0d
Field Work 1.0d
Billing 1.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
21.0 days
Coordinators
37.0 days
Over SLA
Field Work
1.0 days
Billing
1.4 days
Over SLA
Created: Sep 11, 2025 Due: Jan 30, 2026 Completed: Dec 5, 2025 (56 days early)
📅
57.3 days Total Age
⏱️
37.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
35.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 175 days old
🚨
Primary Delay 37.0 days stuck in "Scheduled"
⏱️
Total Delay 35.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Release
21.0d
Scheduled
37.0d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
07e-Partial Project
5.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/09/2025 EMartin rcvd email from Zack "Date and time works. Machine will be in the echo lab. Please contact (252) 847-7385 when arrived" replied looping in FSE

10/06/2025 EMartin sent email to Jan Measley JMeasley@ecuhealth.org and Zachary.Bullock@ecuhealth.org for update on device

09/18/2025 EMartin sent email to Jan Measley JMeasley@ecuhealth.org for update on device

🔧 Work Performed
Travel to site. Meet with POC, get to device, setup equipment. Performed ULS PM per instruction successfully. Travel from site to Brody School of Medicine.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 81262644 - SN US719B0669
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 11, 12:54 AM
Work Order: WO-01303808
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 11, 8:38 AM
From: Entered
To: Ready for Release
Duration in Previous: 7h 44m
🚨 21.0 business days
👷
▶
3 Technician Assigned Oct 9, 10:32 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 28d 1h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-12-04T17:00:00.000+0000, 2025-12-04T18:00:00.000+0000
🚨 33.0 business days
💵
Expenses Added Nov 26, 12:21 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 5.0 business days
🔧
Status: Tech On Site by Patricia Gordon Dec 4, 1:39 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 56d 4h
⏱️
▶
2 5x Labor Added Dec 4, 8:07 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Patricia Gordon
From: Tech On Site
To: Completed
Duration in Previous: 6h 28m
🏁
Status: Closed by Patricia Gordon Dec 4, 9:18 PM
From: Completed
To: Closed
Duration in Previous: 1h 9m
⏱️
▶
3 Labor Added Dec 5, 10:24 AM
Labor Added → Status: Ready to Bill → Status: 07e-Partial Project
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed, Ready to Bill
To: Ready to Bill, Billing Review
Duration in Previous: 13h 7m, 0m
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Billing Review
To: 07e-Partial Project
Duration in Previous: 1m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 11, 3:46 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 5h
💰
Status: Invoiced by Josh Longway Dec 12, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 14m

Bottlenecks

Entered
Duration: 7.7 business hours (threshold: 4.0 business hours)
Exceeded by 3.7 business hours
Scheduled
Duration: 37.0 business days (threshold: 2.0 business days)
Exceeded by 35.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Dec 4, 1:00 PM
Created
Sep 11, 12:54 AM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03020856 Expenses Open 1 $0.00 Nov 26, 12:21 PM
WL-03027221 Labor Open 4 $0.00 Dec 4, 8:07 PM
WL-03027222 Labor Open 2 $275.00 Dec 4, 8:07 PM
WL-03027223 Labor Open 0.5 $0.00 Dec 4, 8:07 PM
WL-03027224 Travel Open 233 $0.00 Dec 4, 8:07 PM
WL-03027225 Travel Open 1 $0.00 Dec 4, 8:07 PM
WL-03027758 Labor Open 0.016666666666667 $38.00 Dec 5, 10:24 AM

Details