Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01303829 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Shands Healthcare — 1505 SW Archer Rd, Gainesville FL, 32608

Sep 11, 2025 → Dec 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 30, 2025
✗ SLA Missed
Active: 38 biz days
Paused: 36 biz days
🕐 Clock stopped: Completed (Dec 31, 2025)
▶ Clock Running
Status: Created
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸36d
⏸ Clock Paused
Status: Ready for Release
Sep 11 → Nov 3, 2025
36 business days (not counted)
▶ Clock Running
Status: Assigned
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
29d
▶ Clock Running
Status: Scheduled
Nov 3 → Dec 17, 2025
29 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 17 → Dec 23, 2025
4 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 23 → Dec 31, 2025
5 business days (counted)
Running total: 38 of ? biz days used
Created: Sep 11, 2025 Completed: Dec 31, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 11 → Sep 11 Created ▶ Running 0 0
Sep 11 → Nov 3 Ready for Release ⏸ Paused 36 —
Nov 3 → Nov 3 Assigned ▶ Running 0 0
Nov 3 → Dec 17 Scheduled ▶ Running 29 29
Dec 17 → Dec 23 Tech On Site ▶ Running 4 33
Dec 23 → Dec 31 Scheduled ▶ Running 5 38
Dispatch 1.0d
Holding 37.0d (excluded)
Coordinators 34.9d
Field Work 4.4d
✗ SLA Missed
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
37.0 days
Coordinators
34.9 days
Over SLA
Field Work
4.4 days
Over SLA
Created: Sep 11, 2025 Due: Dec 30, 2025 Completed: Dec 31, 2025 (1 days late)
📅
75.0 days Total Age
⏱️
37.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
42.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 175 days old
🚨
Primary Delay 37.0 days stuck in "Ready for Release"
⏱️
Total Delay 42.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Release
37.0d
Assigned
0.0d / 0.5d SLA
Scheduled
34.9d / 2.0d SLA
Tech On Site
4.4d / 1.0d SLA
Closed
9.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/03/2025 Cever email from Theus, Walter T. <walter.theus@ufhealth.org> advising where the devices are located advised fSE onsite Nov 12th-21st will complete while onsite.

10/23/2025 YEspino Sending an email to Amanda Whitlow, Walter Theus, Lauren Hemmerick, and Chris Ferrell to cover all the Shands locations for November.


09/22/2025 YEspino Called 352-284-1697 to speak to Walt Theus to verify the Pm info sent in. Was able to speak to him and he advised that i could email Lauren Hemmerich to be better assisted. Email: lauren.hemmerich@ufhealth.org

🔧 Work Performed
Device is no longer at Facility per Chris Ferrell
🔍 Technician Findings
Device is no longer at Facility per Chris Ferrell
⚠️ Problem Description
Transducer, X8-2t - IP 119288305 - SN F0LTRB
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 11, 12:54 AM
Work Order: WO-01303829
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 11, 8:38 AM
From: Entered
To: Ready for Release
Duration in Previous: 7h 44m
🚨 37.0 business days
👷
▶
4 Technician Assigned Nov 3, 3:28 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release
To: Assigned
Duration in Previous: 53d 7h
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-11-17T13:00:00.000+0000
📅
Dispatch Scheduled by Cristina Everetts Nov 4, 12:25 PM
Scheduled For: 2025-11-21T13:00:00.000+0000
🚨 14.0 business days
📅
Dispatch Scheduled by Fady Messak Nov 24, 11:03 AM
Scheduled For: 2025-12-09T13:00:00.000+0000
🚨 16.0 business days
📅
▶
2 Dispatch Scheduled Dec 17, 3:28 PM
Dispatch Scheduled → Status: Tech On Site
🔧
Status: Tech On Site by Jared Heisler
From: Scheduled
To: Tech On Site
Duration in Previous: 43d 23h
⚠️ 5.0 business days
📅
▶
2 Dispatch Scheduled Dec 23, 2:56 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Jared Heisler
From: Tech On Site
To: Scheduled
Duration in Previous: 5d 23h
⚠️ 6.0 business days
⏱️
▶
2 2x Labor Added Dec 31, 6:59 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Jared Heisler
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 8d 4h, 0m
⚠️ 9.6 business days
📄
▶
2 Status: Ready to Bill Jan 14, 9:43 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-251146

Bottlenecks

Entered
Duration: 7.7 business hours (threshold: 4.0 business hours)
Exceeded by 3.7 business hours
Scheduled
Duration: 29.4 business days (threshold: 2.0 business days)
Exceeded by 27.4 business days
Tech On Site
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days
Scheduled
Duration: 5.5 business days (threshold: 2.0 business days)
Exceeded by 3.5 business days
Closed
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Dec 24, 8:00 AM
Created
Sep 11, 12:54 AM
Invoice #
SM-251146

Work Details (2)

Name Type Status Qty Amount Date
WL-03051938 Labor Open 0.25 $0.00 Dec 31, 6:59 PM
WL-03051939 Labor Open 0.25 $0.00 Dec 31, 6:59 PM

Details