Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01303832 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Shands Hospital at University of Fl — 1600 SW Archer Rd, Gainesville FL, 32610

Sep 11, 2025 → Dec 9, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 30, 2025
✓ SLA Met (13 biz days early)
Active: 24 biz days
Paused: 36 biz days
🕐 Clock stopped: Completed (Dec 10, 2025)
▶ Clock Running
Status: Created
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸36d
⏸ Clock Paused
Status: Ready for Release
Sep 11 → Nov 3, 2025
36 business days (not counted)
▶ Clock Running
Status: Assigned
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
23d
▶ Clock Running
Status: Scheduled
Nov 3 → Dec 9, 2025
23 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 9 → Dec 10, 2025
1 business day (counted)
Running total: 24 of ? biz days used
Created: Sep 11, 2025 Completed: Dec 10, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 11 → Sep 11 Created ▶ Running 0 0
Sep 11 → Nov 3 Ready for Release ⏸ Paused 36 —
Nov 3 → Nov 3 Assigned ▶ Running 0 0
Nov 3 → Dec 9 Scheduled ▶ Running 23 23
Dec 9 → Dec 10 Tech On Site ▶ Running 1 24
Dispatch 1.0d
Holding 37.0d (excluded)
Coordinators 23.4d
Field Work 0.8d
Billing 1.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
37.0 days
Coordinators
23.4 days
Over SLA
Field Work
0.8 days
Billing
1.4 days
Over SLA
Created: Sep 11, 2025 Due: Dec 30, 2025 Completed: Dec 10, 2025 (20 days early)
📅
60.0 days Total Age
⏱️
37.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
22.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 175 days old
🚨
Primary Delay 37.0 days stuck in "Ready for Release"
⏱️
Total Delay 22.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Release
37.0d
Assigned
0.0d / 0.5d SLA
Scheduled
23.3d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/03/2025 Cever email from Theus, Walter T. <walter.theus@ufhealth.org> advising where the devices are located advised fSE onsite Nov 12th-21st will complete while onsite.

10/23/2025 YEspino Sending an email to Amanda Whitlow, Walter Theus, Lauren Hemmerick, and Chris Ferrell to cover all the Shands locations for November.


09/23/2025 YEspino Called 352-594-4363 to speak to Christine Langford to verify the Pm info sent in. Was advised that she is currently out this week and will be back next week.

🔧 Work Performed
Completed PM-Pass
🔍 Technician Findings
Completed PM-Pass
⚠️ Problem Description
EPIQ CVxi Ultrasound System - IP 83265397 - SN USD19B0660
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 11, 12:54 AM
Work Order: WO-01303832
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 11, 8:38 AM
From: Entered
To: Ready for Release
Duration in Previous: 7h 44m
🚨 37.0 business days
👷
▶
2 Technician Assigned Nov 3, 4:08 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Cristina Everetts
From: Ready for Release
To: Assigned
Duration in Previous: 53d 8h
🗓️
▶
2 Status: Scheduled Nov 3, 4:14 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-11-20T13:00:00.000+0000
🚨 15.0 business days
📅
Dispatch Scheduled by Fady Messak Nov 24, 11:03 AM
Scheduled For: 2025-12-09T13:00:00.000+0000
🚨 10.0 business days
🔧
Status: Tech On Site by Jared Heisler Dec 9, 1:06 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 35d 20h
⏱️
▶
2 5x Labor Added Dec 9, 7:17 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Jared Heisler
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 6h 11m, 0m
⏱️
▶
2 Labor Added Dec 10, 9:16 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 14h 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 11, 3:46 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Dec 12, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 14m

Bottlenecks

Entered
Duration: 7.7 business hours (threshold: 4.0 business hours)
Exceeded by 3.7 business hours
Scheduled
Duration: 23.3 business days (threshold: 2.0 business days)
Exceeded by 21.3 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Dec 9, 8:00 AM
Created
Sep 11, 12:54 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03032139 Labor Open 0.25 $0.00 Dec 9, 7:17 PM
WL-03032140 Labor Open 1.5 $275.00 Dec 9, 7:17 PM
WL-03032141 Labor Open 0.25 $0.00 Dec 9, 7:17 PM
WL-03032146 Travel Open 12 $0.00 Dec 9, 7:17 PM
WL-03032147 Travel Open 12 $0.00 Dec 9, 7:17 PM
WL-03032586 Labor Open 0.016666666666667 $38.00 Dec 10, 9:16 AM

Details