📍 Shands Hospital at University of Fl — 1600 SW Archer Rd, Gainesville FL, 32610
Sep 11, 2025 → Dec 9, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 30, 2025
✓ SLA Met (13 biz days early)
Active: 24 biz days
Paused: 36 biz days
🕐 Clock stopped: Completed (Dec 10, 2025)
▶ Clock Running
Status: Created
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸36d
⏸ Clock Paused
Status: Ready for Release
Sep 11 → Nov 3, 2025
36 business days (not counted)
▶ Clock Running
Status: Assigned
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
23d
▶ Clock Running
Status: Scheduled
Nov 3 → Dec 9, 2025
23 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 9 → Dec 10, 2025
1 business day (counted)
Running total: 24 of ? biz days used
Created: Sep 11, 2025Completed: Dec 10, 2025
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 11 → Sep 11
Created
▶ Running
0
0
Sep 11 → Nov 3
Ready for Release
⏸ Paused
36
—
Nov 3 → Nov 3
Assigned
▶ Running
0
0
Nov 3 → Dec 9
Scheduled
▶ Running
23
23
Dec 9 → Dec 10
Tech On Site
▶ Running
1
24
Dispatch1.0d
Holding37.0d (excluded)
Coordinators23.4d
Field Work0.7d
Billing1.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding(excluded from total)
37.0 days
Coordinators
23.4 days
Over SLA
Field Work
0.7 days
Billing
1.4 days
Over SLA
Created: Sep 11, 2025
Due: Dec 30, 2025
Completed: Dec 10, 2025 (20 days early)
📅
60.0 daysTotal Age
⏱️
37.0d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
22.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 175 days old
🚨
Primary Delay37.0 days stuck in "Ready for Release"
⏱️
Total Delay22.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Release
37.0d
Assigned
0.0d / 0.5d SLA
Scheduled
23.3d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11/03/2025 Cever email from Theus, Walter T. <walter.theus@ufhealth.org> advising where the devices are located advised fSE onsite Nov 12th-21st will complete while onsite.
10/23/2025 YEspino Sending an email to Amanda Whitlow, Walter Theus, Lauren Hemmerick, and Chris Ferrell to cover all the Shands locations for November.
09/23/2025 YEspino Called 352-594-4363 to speak to Christine Langford to verify the Pm info sent in. Was advised that she is currently out this week and will be back next week.
🔧Work Performed
Completed PM-Pass
🔍Technician Findings
Completed PM-Pass
⚠️Problem Description
Transducer, X8-2t - IP 103266581 - SN F0B0CC
📞Call Description
PM - Contract - BG Required PM
📅
WO-01303833 - Preventive Maintenance - Ultrasound - Gainesville - Shands Hospital at University of Fl
Dec 9, 2025 8:00am – 5:00pm
Work Order: WO-01303833
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-11861669
Location: Shands Hospital at University of Fl
Address: 1600 SW Archer Rd, Gainesville, FL 32610
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: F0B0CC
Contact Name: Amanda Whitlow
Contact Phone: (904
Timeline
📋
Work Order Created Sep 11, 12:54 AM
Work Order:WO-01303833
Type:Preventive Maintenance
Priority:PC
✅
Status: Ready for Release by Mandy NewmanSep 11, 8:38 AM
From:Entered
To:Ready for Release
Duration in Previous:7h 44m
🚨37.0 business days
👷
▶
2
Technician Assigned Nov 3, 4:06 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Cristina Everetts
From:Ready for Release
To:Assigned
Duration in Previous:53d 8h
📅
▶
2
Dispatch Scheduled Nov 3, 4:13 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Cristina Everetts
From:Assigned
To:Scheduled
Duration in Previous:7m
🚨15.0 business days
📅
Dispatch Scheduled by Fady MessakNov 24, 11:01 AM
Scheduled For:2025-12-09T13:00:00.000+0000
🚨10.0 business days
🔧
Status: Tech On Site by Jared HeislerDec 9, 2:00 PM
From:Scheduled
To:Tech On Site
Duration in Previous:35d 21h
⏱️
▶
2
3x Labor Added Dec 9, 7:20 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jared Heisler
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:5h 20m
⏱️
▶
2
Labor Added Dec 10, 9:03 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From:Closed
To:07e-Partial Project
Duration in Previous:13h 46m
⏳2.0 business days
📄
Status: Ready to Bill by Timothy AmburgeyDec 11, 3:46 PM
From:07e-Partial Project
To:Ready to Bill
Duration in Previous:1d 6h
💰
Status: Invoiced by Josh LongwayDec 12, 4:00 AM
From:Ready to Bill
To:Invoiced
Duration in Previous:12h 14m
Bottlenecks
Entered
Duration: 7.7 business hours (threshold: 4.0 business hours)
Exceeded by 3.7 business hours
Scheduled
Duration: 23.3 business days (threshold: 2.0 business days)
Exceeded by 21.3 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)