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← WO Overview

WO-01303837 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 WR Imagining LLC — 4301 Lake Boone Trl, Raleigh NC, 27607

Sep 11, 2025 → Oct 24, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 30, 2025
✓ SLA Met (43 biz days early)
Active: 0 biz days
Paused: 30 biz days
🕐 Clock stopped: Completed (Oct 24, 2025)
▶ Clock Running
Status: Created
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸30d
⏸ Clock Paused
Status: Ready for Release
Sep 11 → Oct 24, 2025
30 business days (not counted)
▶ Clock Running
Status: Assigned
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Sep 11, 2025 Completed: Oct 24, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 11 → Sep 11 Created ▶ Running 0 0
Sep 11 → Oct 24 Ready for Release ⏸ Paused 30 —
Oct 24 → Oct 24 Assigned ▶ Running 0 0
Dispatch 1.0d
Holding 31.0d (excluded)
Coordinators 0.0d
Billing 6.0d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
31.0 days
Coordinators
0.0 days
Billing
6.0 days
Over SLA
Created: Sep 11, 2025 Due: Dec 30, 2025 Completed: Oct 24, 2025 (67 days early)
📅
31.0 days Total Age
⏱️
31.0d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
5.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 175 days old
🚨
Primary Delay 31.0 days stuck in "Ready for Release"
⏱️
Total Delay 5.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Release
31.0d
Assigned
0.0d / 0.5d SLA
Closed
0.2d / 1.0d SLA
Ready to Bill
6.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/21/2025 EMartin called Whitney Moore 6623494321 ext 214 she is at a different location not associated with WR Imagining

escalated to Fady for further direction per email from Jamie Revels on 09/29/25 "I prefer to use Gerald, our service engineer, for the PM's on out units. This would apply to all of the units for WRDI(WakeRadiology)."

10/03/2025 MNewman - Customer emailed and advised that they want to work with their FSE, Fady is working to introduce Patty to the account with the local DSM. 

09/25/2025 EMartin rcvd email from Jamie "I prefer to use Gerald, our service engineer, for the PM's on out units. This would apply to all of the units for WRDI(WakeRadiology). Would I need to contact Philips to set those up?" looped Fady into thread 


09/25/2025 EMartin sent email to Michelle Curry m.curry@wakerad.com and

Brendan Cohan bchoan@wakerad.com for update on devices

🔧 Work Performed
Planner Labor
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 107225219 - SN USD23B0555
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 11, 12:54 AM
Work Order: WO-01303837
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 11, 8:38 AM
From: Entered
To: Ready for Release
Duration in Previous: 7h 44m
🚨 31.0 business days
👷
▶
4 Technician Assigned Oct 24, 7:36 AM
Technician Assigned → Status: Assigned → Labor Added → Status: Completed
👷
Status: Assigned by Mandy Newman
From: Ready for Release
To: Assigned
Duration in Previous: 42d 22h
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
✔️
Status: Completed by Mandy Newman
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 4m, 0m
📄
Status: Ready to Bill by Timothy Amburgey Oct 24, 9:25 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 43m
⚠️ 5.5 business days
💰
Status: Invoiced by Josh Longway Oct 31, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 6d 18h
⏳ 2.0 business days
🧾
Invoice Created Nov 3, 11:39 AM
Invoice Number: SM-245230

Bottlenecks

Entered
Duration: 7.7 business hours (threshold: 4.0 business hours)
Exceeded by 3.7 business hours
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Sep 11, 12:54 AM
Invoice #
SM-245230

Work Details (1)

Name Type Status Qty Amount Date
WL-02982647 Labor Open 0.016666666666667 $38.00 Oct 24, 7:39 AM

Details