Work Order 360 View
Detailed work order timeline, KPIs, and analysis
P5
SLA Clock
5 business days from creation · Target: Sep 18, 2025
✗ SLA Missed
🕐 Clock stopped: Completed (Nov 4, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Sep 11 → Sep 12, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
⏸36d
⏸ Clock Paused
Status: Awaiting Parts
Sep 12 → Nov 4, 2025
36 business days (not counted)
▶ Clock Running
Status: Reschedule
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 1 of 5 biz days used
Created: Sep 11, 2025
Completed: Nov 4, 2025
Business Days Used
1 / 5
0
5d budget
Show SLA Clock Detail (6 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Sep 11 → Sep 11 |
Created |
▶ Running
|
0 |
0 / 5 |
| Sep 11 → Sep 11 |
Ready for Scheduling |
▶ Running
|
0 |
0 / 5 |
| Sep 11 → Sep 12 |
Assigned |
▶ Running
|
1 |
1 / 5 |
| Sep 12 → Nov 4 |
Awaiting Parts |
⏸ Paused
|
36 |
—
|
| Nov 4 → Nov 4 |
Reschedule |
▶ Running
|
0 |
1 / 5 |
| Nov 4 → Nov 4 |
Tech On Site |
▶ Running
|
0 |
1 / 5 |
Material Management
37.0d
✗ SLA Missed
Material Management
37.0 days
Over SLA
Coordinators
2.1 days
Over SLA
Created: Sep 11, 2025
Due: Sep 18, 2025
Completed: Nov 4, 2025 (46 days late)
⏱️
37.0d in Awaiting Parts
Longest Stage
🔄
9 transitions
Status Changes
⚠️
38.4d over
Total Delay
📦
1 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
🔄
2 On-Site Visits
(1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Joe Evans — scheduling delays attributed to technician, not coordinators
Visit 1
Sep 12, 2025
Visit 2
Nov 4, 2025
AI Analysis
Powered by OpenAI
Generating AI analysis...
🚨
Primary Delay
37.0 days stuck in "Awaiting Parts"
⏱️
Total Delay
38.4 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.3d
/ 1.0d SLA
Awaiting Parts
37.0d
/ 3.0d SLA
Reschedule
0.3d
/ 2.0d SLA
Tech On Site
0.0d
/ 1.0d SLA
Completed
0.0d
/ 1.0d SLA
Ready to Bill
1.0d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
Replaced 4 wheels, tested and observed proper operation.
🔍
Technician Findings
wheels worn
⚠️
Problem Description
wheels need replacement
📄
Description
Stryker 1061 Gynnie® OB/GYN Stretcher
Timeline
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
2h 3m
📦
📦
From:
Assigned
To:
Awaiting Parts
Duration in Previous:
19h 24m
⏱️
Type:
Labor
Status:
Open
Qty:
1
🔩
🔄
From:
Awaiting Parts
To:
Reschedule
Duration in Previous:
53d 2h
🔧
From:
Reschedule
To:
Tech On Site
Duration in Previous:
2h 24m
⏱️
✔️
From:
Tech On Site
To:
Completed
Duration in Previous:
10m
🏁
From:
Completed
To:
Closed
Duration in Previous:
3m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
7d 1h
📨
From:
Ready to Bill, Invoice Pending
To:
Invoice Pending, Invoiced
Duration in Previous:
17h 12m, 1m
🧾
Invoice Number:
SM-246270
Bottlenecks
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days
Awaiting Parts
Duration: 37.0 business days (threshold: 3.0 business days)
Exceeded by 34.0 business days
Closed
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days
🔗 Related Artifacts
📦
Parts Order 00081658
Closed
Work Details (4)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-02933940 |
Labor |
Open |
1 |
$0.00 |
Sep 12, 11:19 AM |
| WL-02995634 |
Parts |
Open |
4 |
$0.00 |
Nov 4, 1:09 PM |
| WL-02995635 |
Expenses |
Open |
1 |
$0.00 |
Nov 4, 1:09 PM |
| WL-02995908 |
Labor |
Open |
1.5 |
$0.00 |
Nov 4, 3:43 PM |