Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01304028 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819

Sep 11, 2025 → Sep 15, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (71 biz days early)
Active: 3 biz days
🕐 Clock stopped: Invoiced (Sep 16, 2025)
▶ Clock Running
Status: Created
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Sep 11 → Sep 13, 2025
1 business day (counted)
Running total: 1 of ? biz days used
1d
▶ Clock Running
Status: Completed
Sep 13 → Sep 15, 2025
1 business day (counted)
Running total: 2 of ? biz days used
1d
▶ Clock Running
Status: Incomplete
Sep 15 → Sep 16, 2025
1 business day (counted)
Running total: 3 of ? biz days used
Created: Sep 11, 2025 Invoiced: Sep 16, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 11 → Sep 11 Created ▶ Running 0 0
Sep 11 → Sep 11 Assigned ▶ Running 0 0
Sep 11 → Sep 13 Scheduled ▶ Running 1 1
Sep 13 → Sep 15 Completed ▶ Running 1 2
Sep 15 → Sep 16 Incomplete ▶ Running 1 3
Dispatch 0.2d
Coordinators 1.3d
Field Work 0.3d
Incomplete 1.1d (excluded)
Billing 1.6d
✓ SLA Met
Dispatch
0.2 days
Coordinators
1.3 days
Field Work
0.3 days
Incomplete (excluded from total)
1.1 days
Billing
1.6 days
Over SLA
Created: Sep 11, 2025 Due: Dec 31, 2025 Completed: Sep 16, 2025 (106 days early)
📅
2.6 days Total Age
⏱️
3.0d in 07e-Partial Project Longest Stage
🔄
7 transitions Status Changes
⚠️
0.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 174 days old
🚨
Primary Delay 3.0 days stuck in "07e-Partial Project"
⏱️
Total Delay 0.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Scheduled
1.3d / 2.0d SLA
Completed
0.3d / 1.0d SLA
Incomplete
1.1d
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/11/2025 MNewman - dispatching to FSE for SN 100366318 located at US Med in Orlando.

🔧 Work Performed
Travel to site. FCO86600069
🔍 Technician Findings
FCO86600069
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Sep 11, 3:57 PM
Work Order: WO-01304028
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Sep 11, 5:32 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 1h 35m, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-09-11T12:00:00.000+0000
📅
Dispatch Scheduled by Cristina Everetts Sep 12, 9:55 AM
Scheduled For: 2025-09-12T12:00:00.000+0000
⏳ 1.0 business days
⏱️
▶
2 3x Labor Added Sep 13, 4:55 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Raymond Ebanks
From: Scheduled
To: Completed
Duration in Previous: 1d 23h
⏳ 0.0 business days
⚠️
Status: Incomplete by Raymond Ebanks Sep 14, 10:17 PM
From: Completed
To: Incomplete
Duration in Previous: 1d 5h
🏁
Status: Closed by Raymond Ebanks Sep 15, 9:10 PM
From: Incomplete
To: Closed
Duration in Previous: 22h 52m
⏱️
▶
2 Labor Added Sep 16, 11:36 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 14h 29m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 18, 3:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 3h
💰
Status: Invoiced by Josh Longway Sep 19, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 30m
⏳ 1.0 business days
🧾
Invoice Created Sep 22, 12:06 AM
Invoice Number: SM-241541

Bottlenecks

Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Raymond Ebanks
Scheduled
Sep 12, 8:00 AM
Created
Sep 11, 3:57 PM
Invoice #
SM-241541

Work Details (4)

Name Type Status Qty Amount Date
WL-02935203 Labor Open 1 $155.00 Sep 13, 4:55 PM
WL-02935204 Labor Open 1 $95.00 Sep 13, 4:55 PM
WL-02935205 Travel Open 11 $0.00 Sep 13, 4:55 PM
WL-02937178 Labor Open 0.016666666666667 $38.00 Sep 16, 11:36 AM

Details