Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01304117 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BAPTIST HOSPITAL PENSACOLA — 123 BAPTIST WAY, Pensacola FL, 32503

Sep 12, 2025 → Dec 1, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Sep 19, 2025
✗ SLA Missed (12 biz days late)
Active: 17 biz days
Paused: 35 biz days
Budget: 5 biz days
🕐 Clock stopped: Tech Off Site (Dec 1, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Sep 12 → Sep 17, 2025
3 business days (counted)
Running total: 3 of 5 biz days used
⏸28d
⏸ Clock Paused
Status: Awaiting Parts
Sep 17 → Oct 28, 2025
28 business days (not counted)
7d
▶ Clock Running
Status: Reschedule
Oct 28 → Nov 6, 2025
7 business days (counted)
Running total: 10 of 5 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Nov 6 → Nov 11, 2025
2 business days (not counted)
5d
▶ Clock Running
Status: Reschedule
Nov 11 → Nov 18, 2025
5 business days (counted)
Running total: 15 of 5 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Nov 18 → Nov 25, 2025
5 business days (not counted)
2d
▶ Clock Running
Status: Reschedule
Nov 25 → Dec 1, 2025
2 business days (counted)
Running total: 17 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 17 of 5 biz days used
Created: Sep 12, 2025 Tech Off Site: Dec 1, 2025
Business Days Used 17 / 5
0 5d budget +12d over
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Sep 12 → Sep 12 Created ▶ Running 0 0 / 5
Sep 12 → Sep 12 Ready for Scheduling ▶ Running 0 0 / 5
Sep 12 → Sep 17 Assigned ▶ Running 3 3 / 5
Sep 17 → Oct 28 Awaiting Parts ⏸ Paused 28 —
Oct 28 → Nov 6 Reschedule ▶ Running 7 10 / 5
Nov 6 → Nov 11 Awaiting Parts ⏸ Paused 2 —
Nov 11 → Nov 18 Reschedule ▶ Running 5 15 / 5
Nov 18 → Nov 25 Awaiting Parts ⏸ Paused 5 —
Nov 25 → Dec 1 Reschedule ▶ Running 2 17 / 5
Dec 1 → Dec 1 Tech On Site ▶ Running 0 17 / 5
Dispatch 0.0d
Material Management 36.9d
Coordinators 20.0d
Field Work 0.4d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
36.9 days
Over SLA
Coordinators
20.0 days
Over SLA
Field Work
0.4 days
Billing
0.0 days
Created: Sep 12, 2025 Due: Sep 19, 2025 Completed: Dec 1, 2025 (72 days late)
📅
53.0 days Total Age
⏱️
29.0d in Awaiting Parts Longest Stage
🔄
13 transitions Status Changes
⚠️
41.6d over Total Delay
📦
4 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (3 reschedules)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Craig Walker — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 12, 2025
Visit 2 Dec 1, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 173 days old
🚨
Primary Delay 29.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 41.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
4.0d / 0.5d SLA
Awaiting Parts
36.9d / 3.0d SLA
Reschedule
16.0d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/18/25 CRW - Incorrect part ordered and received. Pictures not in manual. Called Hill-Rom. part 192427 ordered.


9/17 CRW - Received PO, Attached. Parts order placed.

🔧 Work Performed
9/12 CW part 192427 ordered.
🔍 Technician Findings
Physical damage, Hole in Label on Foot Board.
⚠️ Problem Description
Repair - Damaged foot board panel. Craig Walker
📄 Description
Hillrom P7900 (series) Centrella Smart+ Bed (P7900a, P7900b)

Timeline

📋
▶
2 Work Order Created Sep 12, 10:46 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Sep 12, 11:01 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 14m
⏱️
3x Labor Added Sep 12, 11:27 AM
Type: Labor, Travel
Status: Open
Qty: 1.75, 0.75, 22
⏳ 3.0 business days
📦
Parts Requested Sep 16, 1:30 PM
Order: 00081806
Status: Closed
📦
▶
2 Parts Requested Sep 17, 12:08 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Craig Walker
From: Assigned
To: Awaiting Parts
Duration in Previous: 5d 1h
🚨 24.0 business days
🔩
2x Parts Added Oct 21, 4:23 PM
Type: Parts, Expenses
Status: Open
Qty: 1
⚠️ 6.0 business days
🔩
▶
2 2x Parts Added Oct 28, 10:55 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 40d 22h
⚠️ 7.9 business days
📦
▶
2 Parts Requested Nov 6, 6:33 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Craig Walker
From: Reschedule
To: Awaiting Parts
Duration in Previous: 8d 20h
⏳ 3.0 business days
🔩
▶
2 2x Parts Added Nov 11, 5:23 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 5d 10h
⚠️ 5.0 business days
📦
▶
2 Parts Requested Nov 18, 12:08 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Craig Walker
From: Reschedule
To: Awaiting Parts
Duration in Previous: 6d 18h
⚠️ 5.0 business days
🔩
▶
2 2x Parts Added Nov 24, 7:40 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 6d 7h
⏳ 3.5 business days
🔧
▶
2 Status: Tech On Site Dec 1, 1:46 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
🚗
▶
2 Status: Tech Off Site Dec 1, 5:12 PM
Status: Tech Off Site → Status: Closed
🏁
Status: Closed by Craig Walker
From: Completed
To: Closed
Duration in Previous: 1m
📄
▶
2 Status: Ready to Bill Dec 2, 2:35 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 4.0 business days
🧾
Invoice Created Dec 6, 7:05 AM
Invoice Number: SM-247995

Bottlenecks

Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Awaiting Parts
Duration: 29.0 business days (threshold: 3.0 business days)
Exceeded by 26.0 business days
Reschedule
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Reschedule
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Awaiting Parts
Duration: 4.9 business days (threshold: 3.0 business days)
Exceeded by 1.9 business days
Reschedule
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours

🔗 Related Artifacts

📦
Parts Order 00081806
Closed
📦
Parts Order 00081872
Closed
📦
Parts Order 00084861
Closed
📦
Parts Order 00085484
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Craig Walker
Scheduled
N/A
Created
Sep 12, 10:46 AM
Invoice #
SM-247995

Work Details (12)

Name Type Status Qty Amount Date
WL-02933950 Labor Open 1.75 $0.00 Sep 12, 11:27 AM
WL-02933951 Labor Open 0.75 $71.25 Sep 12, 11:27 AM
WL-02933952 Travel Open 22 $0.00 Sep 12, 11:27 AM
WL-02978747 Parts Open 1 $0.00 Oct 21, 4:23 PM
WL-02978748 Expenses Open 1 $0.00 Oct 21, 4:23 PM
WL-02986358 Parts Open 1 $0.00 Oct 28, 10:55 AM
WL-02986359 Expenses Open 1 $0.00 Oct 28, 10:55 AM
WL-03003785 Parts Open 4 $0.00 Nov 11, 5:23 PM
WL-03003786 Expenses Open 1 $0.00 Nov 11, 5:23 PM
WL-03019101 Parts Open 4 $27.05 Nov 24, 7:40 PM
WL-03019102 Expenses Open 1 $0.00 Nov 24, 7:40 PM
WL-03022527 Labor Open 0.5 $47.50 Dec 1, 1:50 PM

Details