Work Order 360 View
Detailed work order timeline, KPIs, and analysis
P5
SLA Clock
5 business days from creation · Target: Sep 19, 2025
✗ SLA Missed
🕐 Clock stopped: Completed (Jan 21, 2026)
SLA Target
▶ Clock Running
Status: Created
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Sep 12 → Sep 17, 2025
3 business days (counted)
Running total: 3 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 3 of 5 biz days used
⏸83d
⏸ Clock Paused
Status: Awaiting Parts
Sep 17 → Jan 21, 2026
83 business days (not counted)
Created: Sep 12, 2025
Completed: Jan 21, 2026
Business Days Used
3 / 5
0
5d budget
Show SLA Clock Detail (5 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Sep 12 → Sep 12 |
Created |
▶ Running
|
0 |
0 / 5 |
| Sep 12 → Sep 12 |
Ready for Scheduling |
▶ Running
|
0 |
0 / 5 |
| Sep 12 → Sep 17 |
Assigned |
▶ Running
|
3 |
3 / 5 |
| Sep 17 → Sep 17 |
Tech On Site |
▶ Running
|
0 |
3 / 5 |
| Sep 17 → Jan 21 |
Awaiting Parts |
⏸ Paused
|
83 |
—
|
Material Management
84.0d
✗ SLA Missed
Material Management
84.0 days
Over SLA
Coordinators
3.8 days
Over SLA
Created: Sep 12, 2025
Due: Sep 19, 2025
Completed: Jan 21, 2026 (123 days late)
⏱️
84.0d in Awaiting Parts
Longest Stage
🔄
8 transitions
Status Changes
⚠️
84.4d over
Total Delay
📦
1 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
🚨
Primary Delay
84.0 days stuck in "Awaiting Parts"
⏱️
Total Delay
84.4 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.1d
/ 1.0d SLA
Tech On Site
0.0d
/ 1.0d SLA
Awaiting Parts
84.0d
/ 3.0d SLA
Completed
0.0d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
12.8.25 PO received
1dec2025 fjackson po already sent to biomed/work already complete/awaiting parts that were ordered but used final trunk stock/ sending follow up email
🔧
Work Performed
15sep2025 fjackson replaced batteries and verified working ok, functions tested ok
🔍
Technician Findings
2 year battery replacement
⚠️
Problem Description
PO request for 2 year battery replacement
Robert Jackson
📄
Description
Hillrom Compella P7800 Bariatric Bed
Dec 8, 2025 11:15am
@Robert Jackson PO received & attached, please proceed to close.
PDF
WO-01304174 604113897 W343PF9579
Oct 6, 2025
PDF
PO_8_4010562276HTM_0_US
Dec 8, 2025
Timeline
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
1m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
1h 10m
🔧
⏱️
Type:
Labor
Status:
Open
Qty:
1
📦
Order:
00081862
Status:
Canceled
📦
From:
Tech On Site
To:
Awaiting Parts
Duration in Previous:
2m
✔️
🔩
Type:
Parts
Status:
Open
Qty:
2
🏁
From:
Completed
To:
Closed
Duration in Previous:
3m
📄
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
2m
🧾
Invoice Number:
SM-251929
Bottlenecks
Assigned
Duration: 3.6 business days (threshold: 4.0 business hours)
Exceeded by 3.1 business days
Awaiting Parts
Duration: 84.0 business days (threshold: 3.0 business days)
Exceeded by 81.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours
🔗 Related Artifacts
📦
Parts Order 00081862
Canceled
ℹ️ Work Order Details
Technician
Franco Jackson
Work Details (2)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-02938624 |
Labor |
Open |
1 |
$95.00 |
Sep 17, 11:36 AM |
| WL-03073802 |
Parts |
Open |
2 |
$66.36 |
Jan 21, 4:37 PM |