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WO-01304176 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069

Sep 12, 2025 → Dec 8, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Sep 19, 2025
✗ SLA Missed (16 biz days late)
Active: 21 biz days
Paused: 30 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 30, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Sep 12 → Sep 15, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Sep 15 → Sep 15, 2025
0 business days (counted)
Running total: 1 of 5 biz days used
⏸30d
⏸ Clock Paused
Status: Awaiting Parts
Sep 15 → Oct 28, 2025
30 business days (not counted)
20d
▶ Clock Running
Status: Reschedule
Oct 28 → Nov 30, 2025
20 business days (counted)
Running total: 21 of 5 biz days used
Created: Sep 12, 2025 Completed: Nov 30, 2025
Business Days Used 21 / 5
0 5d budget +16d over
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 12 → Sep 12 Created ▶ Running 0 0 / 5
Sep 12 → Sep 12 Ready for Scheduling ▶ Running 0 0 / 5
Sep 12 → Sep 15 Assigned ▶ Running 1 1 / 5
Sep 15 → Sep 15 Tech On Site ▶ Running 0 1 / 5
Sep 15 → Oct 28 Awaiting Parts ⏸ Paused 30 —
Oct 28 → Nov 30 Reschedule ▶ Running 20 21 / 5
Dispatch 0.0d
Material Management 31.0d
Coordinators 22.2d
Field Work 7.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
31.0 days
Over SLA
Coordinators
22.2 days
Over SLA
Field Work
7.0 days
Over SLA
Billing
0.0 days
Created: Sep 12, 2025 Due: Sep 19, 2025 Completed: Dec 8, 2025 (79 days late)
📅
57.8 days Total Age
⏱️
31.0d in Awaiting Parts Longest Stage
🔄
9 transitions Status Changes
⚠️
53.4d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 173 days old
🚨
Primary Delay 31.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 53.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
1.0d / 0.5d SLA
Tech On Site
1.0d / 1.0d SLA
Awaiting Parts
31.0d / 3.0d SLA
Reschedule
21.0d / 2.0d SLA
Completed
6.0d / 1.0d SLA
Closed
1.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12.8.25 PO received

30nov2025 fjackson service complete/PO already sent/follow up email sent out

🔧 Work Performed
12sep2025 fjackson replaced battery and verified working ok
🔍 Technician Findings
2 year battery replacement
⚠️ Problem Description
PO request for 2 year battery replacement Robert Jackson
📄 Description
Hillrom Compella P7800 Bariatric Bed

Timeline

📋
▶
2 Work Order Created Sep 12, 1:53 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Sep 12, 3:01 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 7m
⏳ 1.0 business days
🔧
▶
2 Status: Tech On Site Sep 14, 11:09 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.5, 1, 22
📦
▶
2 Parts Requested Sep 15, 8:08 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Robert Jackson
From: Tech On Site
To: Awaiting Parts
Duration in Previous: 8h 59m
🚨 31.0 business days
🔩
▶
2 2x Parts Added Oct 28, 10:39 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 43d 2h
🚨 21.0 business days
✔️
Status: Completed by Robert Jackson Nov 30, 2:32 PM
From: Reschedule
To: Completed
Duration in Previous: 33d 4h
⚠️ 6.0 business days
🏁
Status: Closed by Robert Jackson Dec 8, 12:17 PM
From: Completed
To: Closed
Duration in Previous: 7d 21h
📄
▶
2 Status: Ready to Bill Dec 9, 10:05 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created Dec 10, 8:00 AM
Invoice Number: SM-248513

Bottlenecks

Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.1 business hours
Awaiting Parts
Duration: 31.0 business days (threshold: 3.0 business days)
Exceeded by 28.0 business days
Reschedule
Duration: 21.0 business days (threshold: 2.0 business days)
Exceeded by 19.0 business days
Completed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.7 business hours

🔗 Related Artifacts

📦
Parts Order 00081712
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Franco Jackson
Scheduled
N/A
Created
Sep 12, 1:53 PM
Invoice #
SM-248513

Work Details (5)

Name Type Status Qty Amount Date
WL-02935635 Labor Open 0.5 $0.00 Sep 14, 11:14 PM
WL-02935636 Labor Open 1 $95.00 Sep 14, 11:14 PM
WL-02935637 Travel Open 22 $0.00 Sep 14, 11:14 PM
WL-02986333 Parts Open 2 $127.77 Oct 28, 10:39 AM
WL-02986334 Expenses Open 1 $0.00 Oct 28, 10:39 AM

Details