Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01304271 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 MUHA MUSC — 25 COURTENAY DR, Charleston SC, 29401

Sep 15, 2025 → Oct 23, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (44 biz days early)
Active: 19 biz days
Paused: 9 biz days
🕐 Clock stopped: Completed (Oct 24, 2025)
13d
▶ Clock Running
Status: Created
Sep 15 → Oct 2, 2025
13 business days (counted)
Running total: 13 of ? biz days used
⏸9d
⏸ Clock Paused
Status: Ready for Release
Oct 2 → Oct 16, 2025
9 business days (not counted)
6d
▶ Clock Running
Status: Scheduled
Oct 16 → Oct 24, 2025
6 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 19 of ? biz days used
Created: Sep 15, 2025 Completed: Oct 24, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 15 → Oct 2 Created ▶ Running 13 13
Oct 2 → Oct 16 Ready for Release ⏸ Paused 9 —
Oct 16 → Oct 24 Scheduled ▶ Running 6 19
Oct 24 → Oct 24 Tech On Site ▶ Running 0 19
Dispatch 14.0d
Holding 10.0d (excluded)
Coordinators 5.6d
Field Work 0.2d
Billing 3.1d
✓ SLA Met
Dispatch
14.0 days
Over SLA
Holding (excluded from total)
10.0 days
Coordinators
5.6 days
Over SLA
Field Work
0.2 days
Billing
3.1 days
Over SLA
Created: Sep 15, 2025 Due: Dec 31, 2025 Completed: Oct 24, 2025 (68 days early)
📅
28.4 days Total Age
⏱️
14.0d in Entered Longest Stage
🔄
10 transitions Status Changes
⚠️
17.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 170 days old
🚨
Primary Delay 14.0 days stuck in "Entered"
⏱️
Total Delay 17.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
14.0d / 0.5d SLA
Ready for Release
10.0d
Scheduled
5.6d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
10.0d
WO Correction Needed
1.8d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/16/2025 EMartin rcvd email confirmation of locations of devices FSE replied onsite next week dispatching WOs

10/16/2025 EMartin sent email to Mike Calhoun michael.calhoun@trimedx.com for update on remaining devices location 

10/02/2025 EMartin devices not located when onsite last will need to locate or ANR 

09/15/2025 SRobinson- Created follow up WO as requested. (Old WO-01297371) -Follow up notes - Parts were not shipped on Friday. Request time was 1:30 Pm

V60 Ventilator 100323301


-Previous notes -

08/27/2025 Emartin sent email to POCs advising FSE had emergency unable to make it onsite updating scheduled date for 09/08/25 for FSE to complete devices asked devices be located before onsite per email from Michael only one device has been pulled

08/12/2025 Emartin sent email to Michael.Smith2@trimedx.com and Kamarra.Gordon@trimedx.com advising FSE Ryan Lewis now onsite starting 08/25 to complete devices 07/29/2025 EMartin per FSE onsite last no devices were available updating scheduled date to 08/18/25 sent email to POC advising 07/17/2025 EMartin sent email to Michael.Smith2@trimedx.com and Kamarra.Gordon@trimedx.com advising onsite Tuesday 07/22/25 FSE has downed devices to complete on Monday

🔧 Work Performed
ANR
🔍 Technician Findings
ANR
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Sep 15, 9:15 AM
Work Order: WO-01304271
Type: FCO
Priority: PC
🚨 14.0 business days
✅
Status: Ready for Release by Erin Martin Oct 2, 10:19 AM
From: Entered
To: Ready for Release
Duration in Previous: 17d 1h
🚨 10.0 business days
👷
▶
3 Technician Assigned Oct 16, 4:26 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 14d 6h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-10-20T16:00:00.000+0000, 2025-10-20T12:00:00.000+0000
⚠️ 5.9 business days
🔧
▶
3 Status: Tech On Site Oct 23, 9:16 PM
Status: Tech On Site → 2x Labor Added → 2x Expenses Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 1
💵
2x Expenses Added
Type: Expenses, Travel
Status: Open
Qty: 1, 200
✔️
Status: Completed by Ryan Lewis Oct 23, 11:02 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 46m, 0m
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 24, 9:14 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 10h 10m
⚠️ 5.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Oct 30, 1:53 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 6d 4h
🏁
Status: Closed by Ryan Lewis Oct 31, 9:08 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 19h 15m
⏱️
▶
2 Labor Added Oct 31, 9:47 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 43m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 6, 4:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 7h
💰
Status: Invoiced by Josh Longway Nov 7, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 47m
⚠️ 5.0 business days
🧾
Invoice Created Nov 14, 11:13 AM
Invoice Number: SM-245877

Bottlenecks

Entered
Duration: 14.0 business days (threshold: 4.0 business hours)
Exceeded by 13.5 business days
Scheduled
Duration: 5.6 business days (threshold: 2.0 business days)
Exceeded by 3.6 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Ryan Lewis
Scheduled
Oct 20, 8:00 AM
Created
Sep 15, 9:15 AM
Invoice #
SM-245877

Work Details (5)

Name Type Status Qty Amount Date
WL-02982409 Labor Open 0.5 $155.00 Oct 23, 9:18 PM
WL-02982410 Labor Open 1 $95.00 Oct 23, 9:18 PM
WL-02982414 Expenses Open 1 $0.00 Oct 23, 9:19 PM
WL-02982415 Travel Open 200 $0.00 Oct 23, 9:19 PM
WL-02991399 Labor Open 0.016666666666667 $38.00 Oct 31, 9:47 AM

Details