Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01304376 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Lewis County General Hospital — 7785 North State Street, Lowville NY, 13367

Sep 15, 2025 → Sep 16, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✓ SLA Met (10 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Sep 16, 2025)
▶ Clock Running
Status: Created
Sep 15 → Sep 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Sep 15 → Sep 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Sep 15 → Sep 16, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 16 → Sep 16, 2025
0 business days (counted)
Running total: 1 of ? biz days used
Created: Sep 15, 2025 Completed: Sep 16, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 15 → Sep 15 Created ▶ Running 0 0
Sep 15 → Sep 15 Ready for Scheduling ▶ Running 0 0
Sep 15 → Sep 16 Assigned ▶ Running 1 1
Sep 16 → Sep 16 Tech On Site ▶ Running 0 1
Dispatch 0.0d
Coordinators 1.9d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.9 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Sep 15, 2025 Due: Sep 30, 2025 Completed: Sep 16, 2025 (14 days early)
📅
1.9 days Total Age
⏱️
1.5d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 170 days old
🚨
Primary Delay 1.5 days stuck in "Assigned"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
1.5d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
0.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed preventive maintenance in accordance with manufacture’s specifications. See checklist. 099-168mA
🔍 Technician Findings
099-168mA
⚠️ Problem Description
Requested by Bernard Thompson: PM WO request
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Sep 15, 12:29 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
👷
▶
2 Status: Assigned Sep 15, 3:51 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician: Bernard Thompson
🔧
▶
2 Status: Tech On Site Sep 16, 1:59 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Bernard Thompson Sep 16, 2:04 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5m, 0m
📄
Status: Ready to Bill by Hannah Shaw Sep 16, 3:58 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 53m
📨
Status: Invoice Pending by Hannah Shaw Sep 16, 4:09 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 11m
💰
Status: Invoiced by Hannah Shaw Sep 16, 4:16 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 7m
⏳ 5.0 business days
🧾
Invoice Created Sep 22, 9:19 AM
Invoice Number: SM-241132

Bottlenecks

Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Bernard Thompson
Scheduled
N/A
Created
Sep 15, 12:29 PM
Invoice #
SM-241132

Work Details (1)

Name Type Status Qty Amount Date
WL-02937332 Labor Open 0.75 $0.00 Sep 16, 2:00 PM

Details