Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01304433 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Canyon Vista Medical Center — 5700 AZ-90, Sierra Vista AZ, 85635

Sep 15, 2025 → Feb 26, 2026

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (98 biz days late)
Active: 110 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
▶ Clock Running
Status: Created
Sep 15 → Sep 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 15 → Sep 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 15 → Sep 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
43d
▶ Clock Running
Status: Scheduled
Sep 15 → Nov 17, 2025
43 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Reschedule
Nov 17 → Nov 18, 2025
1 business day (counted)
Running total: 44 of ? biz days used
66d
▶ Clock Running
Status: Scheduled
Nov 18 → Feb 26, 2026
66 business days (counted)
Running total: 110 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 110 of ? biz days used
Created: Sep 15, 2025 Completed: Feb 26, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Sep 15 → Sep 15 Created ▶ Running 0 0
Sep 15 → Sep 15 Ready for Scheduling ▶ Running 0 0
Sep 15 → Sep 15 Assigned ▶ Running 0 0
Sep 15 → Nov 17 Scheduled ▶ Running 43 43
Nov 17 → Nov 18 Reschedule ▶ Running 1 44
Nov 18 → Feb 26 Scheduled ▶ Running 66 110
Feb 26 → Feb 26 Tech On Site ▶ Running 0 110
Dispatch 0.0d
Coordinators 111.3d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
111.3 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Sep 15, 2025 Due: Sep 30, 2025 Completed: Feb 26, 2026 (148 days late)
📅
110.7 days Total Age
⏱️
66.3d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
109.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🚩
5 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
5 On-Site Visits (1 reschedule)
5 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Tyler Bollman — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 25, 2025
Visit 2 Oct 21, 2025
Visit 3 Nov 14, 2025
Visit 4 Dec 12, 2025
Visit 5 Jan 8, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 170 days old
🚨
Primary Delay 66.3 days stuck in "Scheduled"
⏱️
Total Delay 109.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
110.0d / 2.0d SLA
Reschedule
1.3d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.6d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/30/26 CDempsey- Neither Tyler or Fernando could locate this unit while onsite this week. Tyler will return Feb 11th.

1/6/26 CDempsey- Tyler to be onsite Thursday and Friday this week.

12/17/25 CDempsey- Tyler onsite last week. CNL.

11/18/25 CDempsey- Tyler will be onsite 2nd week of Dec.

11/17/25 CDempsey- Tech could not locate this unit while onsite last week.

10/22/25 CDempsey- Tech could not locate this unit while onsite this week.

9/26/25 CDempsey- Tech could not locate this unit while onsite this week.

🔧 Work Performed
9/25 CNL 10/21 CNL 11/14 CNL 12/12 CNL 1/8 CNL ASSET RETIRED
🔍 Technician Findings
9/25 CNL 10/21 CNL 11/14 CNL 12/12 CNL 1/8 CNL ASSET RETIRED
⚠️ Problem Description
Requested by Customer/John Lynn: Found in use Needs PM completed
📄 Description
Stretcher

Timeline

📋
▶
2 Work Order Created Sep 15, 2:39 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Sep 15, 2:51 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 11m, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-09-24T15:00:00.000+0000
⚠️ 9.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Sep 25, 2:51 PM
Scheduled For: 2025-10-09T15:00:00.000+0000
⏱️
3x Labor Added Sep 25, 11:09 PM
Type: Labor, Travel
Status: Open
Qty: 0.25, 5.75, 225
🚨 11.1 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 13, 1:35 PM
Scheduled For: 2025-10-21T15:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 16, 4:24 PM
Scheduled For: 2025-10-20T15:00:00.000+0000
⏳ 3.9 business days
⏱️
Labor Added Oct 21, 1:32 PM
Type: Labor
Status: Open
Qty: 0.5
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 22, 9:25 AM
Scheduled For: 2025-11-13T16:00:00.000+0000
🚨 17.0 business days
⏱️
Labor Added Nov 14, 6:06 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 1.7 business days
🔄
Status: Reschedule by Craig Dempsey Nov 17, 4:17 PM
From: Scheduled
To: Reschedule
Duration in Previous: 63d 2h
🗓️
▶
2 Status: Scheduled Nov 18, 4:17 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-11T15:00:00.000+0000
🚨 17.0 business days
⏱️
Labor Added Dec 12, 12:24 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Dec 15, 12:17 PM
Scheduled For: 2026-01-15T15:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Dec 18, 4:30 PM
Scheduled For: 2026-01-08T15:00:00.000+0000
🚨 13.9 business days
⏱️
Labor Added Jan 8, 10:26 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 2.2 business days
📅
Dispatch Scheduled by Craig Dempsey Jan 12, 12:43 PM
Scheduled For: 2026-01-19T15:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 13, 3:07 PM
Scheduled For: 2026-01-26T15:00:00.000+0000
🚨 13.0 business days
📅
Dispatch Scheduled by Craig Dempsey Jan 30, 11:44 AM
Scheduled For: 2026-02-11T15:00:00.000+0000
🚨 10.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 12, 9:20 AM
Scheduled For: 2026-02-17T15:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 13, 1:45 PM
Scheduled For: 2026-02-25T15:00:00.000+0000
⚠️ 9.0 business days
🔧
▶
3 Status: Tech On Site Feb 26, 1:10 PM
Status: Tech On Site → Status: Completed → Status: Closed
✔️
Status: Completed by Tyler Bollman
From: Tech On Site
To: Completed
Duration in Previous: 1m
🏁
Status: Closed by Tyler Bollman
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.3 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 4, 2:18 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 13h
📨
▶
2 Status: Invoice Pending Mar 4, 2:31 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created Mar 4, 9:00 AM
Invoice Number: SM-255525

Bottlenecks

Scheduled
Duration: 43.6 business days (threshold: 2.0 business days)
Exceeded by 41.6 business days
Scheduled
Duration: 66.3 business days (threshold: 2.0 business days)
Exceeded by 64.3 business days
Closed
Duration: 4.6 business days (threshold: 1.0 business days)
Exceeded by 3.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Tyler Bollman
Scheduled
Feb 25, 10:00 AM
Created
Sep 15, 2:39 PM
Invoice #
SM-255525

Work Details (7)

Name Type Status Qty Amount Date
WL-02950214 Labor Open 0.25 $0.00 Sep 25, 11:09 PM
WL-02950215 Labor Open 5.75 $0.00 Sep 25, 11:09 PM
WL-02950216 Travel Open 225 $0.00 Sep 25, 11:09 PM
WL-02978472 Labor Open 0.5 $0.00 Oct 21, 1:32 PM
WL-03008144 Labor Open 0.5 $0.00 Nov 14, 6:06 PM
WL-03035865 Labor Open 0.5 $0.00 Dec 12, 12:24 PM
WL-03058952 Labor Open 0.5 $0.00 Jan 8, 10:26 PM

Details