Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01304439 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Virtua-Wjhs Support Serv Center — 20 W Stow Rd Ste 3, Marlton NJ, 08053

Sep 15, 2025 → Oct 3, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (312 biz days early)
Active: 9 biz days
🕐 Clock stopped: Completed (Sep 27, 2025)
▶ Clock Running
Status: Created
Sep 15 → Sep 16, 2025
1 business day (counted)
Running total: 1 of ? biz days used
4d
▶ Clock Running
Status: Ready for Scheduling
Sep 16 → Sep 22, 2025
4 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 5 of ? biz days used
4d
▶ Clock Running
Status: Tech On Site
Sep 22 → Sep 27, 2025
4 business days (counted)
Running total: 9 of ? biz days used
Created: Sep 15, 2025 Completed: Sep 27, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 15 → Sep 16 Created ▶ Running 1 1
Sep 16 → Sep 22 Ready for Scheduling ▶ Running 4 5
Sep 22 → Sep 22 Scheduled ▶ Running 0 5
Sep 22 → Sep 27 Tech On Site ▶ Running 4 9
Dispatch 1.6d
Coordinators 5.1d
Field Work 9.8d
Billing 1.4d
✓ SLA Met
Dispatch
1.6 days
Over SLA
Coordinators
5.1 days
Over SLA
Field Work
9.8 days
Over SLA
Billing
1.4 days
Over SLA
Created: Sep 15, 2025 Due: Dec 31, 2026 Completed: Oct 4, 2025 (453 days early)
📅
14.6 days Total Age
⏱️
5.0d in Completed Longest Stage
🔄
8 transitions Status Changes
⚠️
17.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Nkosi Wilson — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 22, 2025
Visit 2 Sep 23, 2025

AI Analysis

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Completed with significant delays
Invoiced • 170 days old
🚨
Primary Delay 5.0 days stuck in "Completed"
⏱️
Total Delay 17.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.6d / 0.5d SLA
Ready for Scheduling
4.9d / 1.0d SLA
Scheduled
0.2d / 2.0d SLA
Tech On Site
4.8d / 1.0d SLA
Completed
5.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/29/2025 SRobinson- Created follow up WO for the remaining. (WO-01306564)

09/22/2025 EMartin dispatching to FSE onsite per request

🔧 Work Performed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
🔍 Technician Findings
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Sep 15, 3:08 PM
Work Order: WO-01304439
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Rich Fosbury Sep 16, 12:37 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 21h 28m
⚠️ 5.0 business days
👷
▶
3 Technician Assigned Sep 22, 11:44 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-09-22T12:00:00.000+0000
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 5d 23h
🔧
Status: Tech On Site by Nkosi Wilson Sep 22, 1:12 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1h 28m
⚠️ 5.0 business days
⏱️
4x Labor Added Sep 27, 1:30 AM
Type: Labor
Status: Open
Qty: 3, 2
✔️
Status: Completed by Nkosi Wilson Sep 27, 12:11 PM
From: Tech On Site
To: Completed
Duration in Previous: 4d 22h
⚠️ 5.0 business days
🏁
Status: Closed by Nkosi Wilson Oct 3, 11:30 PM
From: Completed
To: Closed
Duration in Previous: 6d 11h
⚠️ 5.1 business days
⏱️
Labor Added Oct 13, 10:32 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 13, 10:37 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 9d 11h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 16, 5:09 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 6h
💰
Status: Invoiced by Josh Longway Oct 17, 4:02 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 52m
⏳ 1.1 business days
🧾
Invoice Created Oct 20, 12:41 AM
Invoice Number: SM-243923

Bottlenecks

Entered
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Ready for Scheduling
Duration: 4.9 business days (threshold: 1.0 business days)
Exceeded by 3.9 business days
Tech On Site
Duration: 4.8 business days (threshold: 1.0 business days)
Exceeded by 3.8 business days
Completed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Sep 22, 8:00 AM
Created
Sep 15, 3:08 PM
Invoice #
SM-243923

Work Details (5)

Name Type Status Qty Amount Date
WL-02951864 Labor Open 3 $475.00 Sep 27, 1:30 AM
WL-02951865 Labor Open 2 $310.00 Sep 27, 1:30 AM
WL-02951866 Labor Open 3 $475.00 Sep 27, 1:30 AM
WL-02951867 Labor Open 2 $310.00 Sep 27, 1:30 AM
WL-02968456 Labor Open 0.016666666666667 $152.00 Oct 13, 10:32 AM

Details