9/19/25 PC- Repair/PM
Technician Findings upon arrival: Found unit fully functional. with bad PC.
Actions Taken/Work Performed: Replaced PC Spoke with L2 to deploy PC Completed Higi PM.
Final Resolution: All function test pass.
🔍Technician Findings
9/19/25 PC- Repair/PM
Technician Findings upon arrival: Found unit fully functional. with bad PC.
Actions Taken/Work Performed: Replaced PC Spoke with L2 to deploy PC Completed Higi PM.
Final Resolution: All function test pass.
⚠️Problem Description
Tech will be sent a PC for replacement.
Follow-Up Notes
Need new PC. Message saying Process monitor has stopped. Restart unit and it’s working.
***MUST COMPLETE PM AFTER REPAIR***
Use this password to access the kiosk: @!X#6NGT
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
Work Order: WO-01304462
Account: HIGI LLC
Customer Case Number:
Location: Giant Pharmacy 775
Address: 13330 Franklin Farm Road, Herndon, VA 20171
Manufacturer: Merge SH Holdings, Inc.
Model #: KMY8202F
Serial #: KMY-120630950-848
Contact Name:
Contact Phone:
Contact Email:
Due Date: 9/19/2025
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