Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01304486 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Exton — 436 Creamery Way, Exton PA, 19341

Sep 16, 2025 → Oct 2, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (308 biz days early)
Active: 8 biz days
Paused: 4 biz days
🕐 Clock stopped: Completed (Oct 2, 2025)
4d
▶ Clock Running
Status: Created
Sep 16 → Sep 22, 2025
4 business days (counted)
Running total: 4 of ? biz days used
⏸4d
⏸ Clock Paused
Status: Ready for Release
Sep 22 → Sep 26, 2025
4 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 26 → Sep 27, 2025
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Completed
Sep 27 → Sep 27, 2025
0 business days (counted)
Running total: 4 of ? biz days used
2d
▶ Clock Running
Status: Closed
Sep 27 → Sep 30, 2025
2 business days (counted)
Running total: 6 of ? biz days used
2d
▶ Clock Running
Status: WO Correction Needed
Sep 30 → Oct 2, 2025
2 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Closed
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Incomplete
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 8 of ? biz days used
Created: Sep 16, 2025 Completed: Oct 2, 2025
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Sep 16 → Sep 22 Created ▶ Running 4 4
Sep 22 → Sep 26 Ready for Release ⏸ Paused 4 —
Sep 26 → Sep 26 Assigned ▶ Running 0 4
Sep 26 → Sep 27 Scheduled ▶ Running 0 4
Sep 27 → Sep 27 Completed ▶ Running 0 4
Sep 27 → Sep 30 Closed ▶ Running 2 6
Sep 30 → Oct 2 WO Correction Needed ▶ Running 2 8
Oct 2 → Oct 2 Closed ▶ Running 0 8
Oct 2 → Oct 2 Incomplete ▶ Running 0 8
Dispatch 5.0d
Holding 5.0d (excluded)
Coordinators 1.0d
Field Work 0.0d
Incomplete 0.0d (excluded)
Billing 3.0d
✓ SLA Met
Dispatch
5.0 days
Over SLA
Holding (excluded from total)
5.0 days
Coordinators
1.0 days
Field Work
0.0 days
Incomplete (excluded from total)
0.0 days
Billing
3.0 days
Created: Sep 16, 2025 Due: Dec 31, 2026 Completed: Oct 2, 2025 (455 days early)
📅
13.0 days Total Age
⏱️
5.0d in Entered Longest Stage
🔄
11 transitions Status Changes
⚠️
6.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 169 days old
🚨
Primary Delay 5.0 days stuck in "Entered"
⏱️
Total Delay 6.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
5.0d / 0.5d SLA
Ready for Release
5.0d
Assigned
0.0d / 0.5d SLA
Scheduled
1.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.5d / 1.0d SLA
WO Correction Needed
3.0d
Incomplete
0.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/16/2025 SRobinson- Created follow up WO as requested. (Old WO-01303702) -No follow up notes -


-Previous notes -

09/10/2025 Cever created and dispatched for US MED NJ SN H28670602f479 & H28903519948E and H28670635AAAE 

🔧 Work Performed
FCO86600081 Device Failed Final Test additional work is required
🔍 Technician Findings
GOOD WORKING CONDITIONS
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Sep 16, 8:56 AM
Work Order: WO-01304486
Type: FCO
Priority: PC
⚠️ 5.0 business days
✅
Status: Ready for Release by Mandy Newman Sep 22, 8:57 AM
From: Entered
To: Ready for Release
Duration in Previous: 6d 0h
⚠️ 5.0 business days
👷
▶
4 Technician Assigned Sep 26, 11:05 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release
To: Assigned
Duration in Previous: 4d 2h
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-09-26T12:00:00.000+0000
⏱️
3x Labor Added Sep 27, 8:58 AM
Type: Labor, Travel
Status: Open
Qty: 2.5, 78
✔️
▶
2 Status: Completed Sep 27, 11:00 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Rick Charles
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Sep 30, 11:07 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 3d 0h
⏳ 3.0 business days
🏁
Status: Closed by Douglas Pearce Oct 2, 3:16 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 2d 4h
⚠️
Status: Incomplete by Sean Currie Oct 2, 3:29 PM
From: Closed
To: Incomplete
Duration in Previous: 13m
✔️
Status: Completed by Rick Charles Oct 2, 3:43 PM
From: Incomplete
To: Completed
Duration in Previous: 13m
🏁
Status: Closed by Rick Charles Oct 2, 3:58 PM
From: Completed
To: Closed
Duration in Previous: 14m
📄
Status: Ready to Bill by Timothy Amburgey Oct 3, 1:07 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 21h 9m, 0m
🚨 10.0 business days
🧾
Invoice Created Oct 17, 2:30 PM
Invoice Number: SM-242898

Bottlenecks

Entered
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Rick Charles
Scheduled
Sep 26, 8:00 AM
Created
Sep 16, 8:56 AM
Invoice #
SM-242898

Work Details (3)

Name Type Status Qty Amount Date
WL-02951965 Labor Open 2.5 $0.00 Sep 27, 8:58 AM
WL-02951966 Labor Open 2 $0.00 Sep 27, 8:58 AM
WL-02951967 Travel Open 78 $0.00 Sep 27, 8:58 AM

Details