Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01304522 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Lewis County General Hospital — 7785 North State Street, Lowville NY, 13367

Sep 16, 2025 → Nov 7, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (26 biz days late)
Active: 37 biz days
🕐 Clock stopped: Completed (Nov 7, 2025)
▶ Clock Running
Status: Created
Sep 16 → Sep 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
37d
▶ Clock Running
Status: Assigned
Sep 16 → Nov 7, 2025
37 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 37 of ? biz days used
Created: Sep 16, 2025 Completed: Nov 7, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 16 → Sep 16 Created ▶ Running 0 0
Sep 16 → Nov 7 Assigned ▶ Running 37 37
Nov 7 → Nov 7 Tech On Site ▶ Running 0 37
Coordinators 38.2d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Coordinators
38.2 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Sep 16, 2025 Due: Dec 31, 2025 Completed: Nov 7, 2025 (54 days early)
📅
38.0 days Total Age
⏱️
37.4d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
37.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 169 days old
🚨
Primary Delay 37.4 days stuck in "Assigned"
⏱️
Total Delay 37.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.8d / 1.0d SLA
Assigned
37.4d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed preventive maintenance in accordance with manufacture’s specifications. See checklist.
🔍 Technician Findings
PM needed.
⚠️ Problem Description
Preventive Maintenance
📄 Description
Eye Surgery Stretcher

Timeline

📋
Work Order Created Sep 16, 10:09 AM
Work Order: WO-01304522
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Sep 16, 4:39 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6h 29m
🚨 37.9 business days
🔧
▶
3 Status: Tech On Site Nov 7, 2:13 PM
Status: Tech On Site → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Bernard Thompson
From: Tech On Site
To: Completed
Duration in Previous: 4m
🏁
Status: Closed by Bernard Thompson Nov 7, 2:19 PM
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
📄
Status: Ready to Bill by Jennifer Johnson Nov 10, 6:19 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 4h
📨
▶
2 Status: Invoice Pending Nov 11, 12:06 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 1.0 business days
🧾
Invoice Created Nov 12, 12:09 PM
Invoice Number: SM-246170

Bottlenecks

Assigned
Duration: 37.4 business days (threshold: 4.0 business hours)
Exceeded by 36.9 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Bernard Thompson
Scheduled
N/A
Created
Sep 16, 10:09 AM
Invoice #
SM-246170

Work Details (1)

Name Type Status Qty Amount Date
WL-03000028 Labor Open 1 $0.00 Nov 7, 2:14 PM

Details