Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01304535 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Lewis County General Hospital — 7785 North State Street, Lowville NY, 13367

Sep 16, 2025 → Oct 24, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (16 biz days late)
Active: 27 biz days
🕐 Clock stopped: Completed (Oct 24, 2025)
▶ Clock Running
Status: Created
Sep 16 → Sep 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
27d
▶ Clock Running
Status: Assigned
Sep 16 → Oct 24, 2025
27 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 27 of ? biz days used
Created: Sep 16, 2025 Completed: Oct 24, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 16 → Sep 16 Created ▶ Running 0 0
Sep 16 → Oct 24 Assigned ▶ Running 27 27
Oct 24 → Oct 24 Tech On Site ▶ Running 0 27
Coordinators 28.2d
Field Work 0.0d
Billing 0.4d
✗ SLA Missed
Coordinators
28.2 days
Over SLA
Field Work
0.0 days
Billing
0.4 days
Created: Sep 16, 2025 Due: Dec 31, 2025 Completed: Oct 24, 2025 (68 days early)
📅
28.0 days Total Age
⏱️
27.4d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
27.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 169 days old
🚨
Primary Delay 27.4 days stuck in "Assigned"
⏱️
Total Delay 27.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.8d / 1.0d SLA
Assigned
27.4d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed preventive maintenance in accordance with manufacture’s specifications. See checklist.
🔍 Technician Findings
PM needed
⚠️ Problem Description
Preventive Maintenance
📄 Description
Eye Surgery Stretcher

Timeline

📋
Work Order Created Sep 16, 10:09 AM
Work Order: WO-01304535
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Sep 16, 4:39 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6h 29m
🚨 27.9 business days
🔧
▶
2 Status: Tech On Site Oct 24, 5:10 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 2, 1, 95
✔️
▶
2 Status: Completed Oct 24, 5:17 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Bernard Thompson
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 1.8 business days
📄
Status: Ready to Bill by Hannah Shaw Oct 27, 12:45 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 19h
📨
▶
2 Status: Invoice Pending Oct 27, 3:59 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 3.0 business days
🧾
Invoice Created Oct 29, 11:53 AM
Invoice Number: SM-244834

Bottlenecks

Assigned
Duration: 27.4 business days (threshold: 4.0 business hours)
Exceeded by 26.9 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Bernard Thompson
Scheduled
N/A
Created
Sep 16, 10:09 AM
Invoice #
SM-244834

Work Details (3)

Name Type Status Qty Amount Date
WL-02983657 Labor Open 2 $0.00 Oct 24, 5:14 PM
WL-02983658 Labor Open 1 $0.00 Oct 24, 5:14 PM
WL-02983659 Travel Open 95 $0.00 Oct 24, 5:14 PM

Details