Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01304544 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Lewis County General Hospital — 7785 North State Street, Lowville NY, 13367

Sep 16, 2025 → Sep 24, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✓ SLA Met (4 biz days early)
Active: 6 biz days
🕐 Clock stopped: Completed (Sep 24, 2025)
▶ Clock Running
Status: Created
Sep 16 → Sep 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Assigned
Sep 16 → Sep 24, 2025
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 6 of ? biz days used
Created: Sep 16, 2025 Completed: Sep 24, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 16 → Sep 16 Created ▶ Running 0 0
Sep 16 → Sep 24 Assigned ▶ Running 6 6
Sep 24 → Sep 24 Tech On Site ▶ Running 0 6
Coordinators 7.2d
Field Work 0.0d
Billing 0.1d
✓ SLA Met
Coordinators
7.2 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Sep 16, 2025 Due: Dec 31, 2025 Completed: Sep 24, 2025 (98 days early)
📅
7.0 days Total Age
⏱️
6.4d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
6.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 169 days old
🚨
Primary Delay 6.4 days stuck in "Assigned"
⏱️
Total Delay 6.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.8d / 1.0d SLA
Assigned
6.4d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed preventive maintenance in accordance with manufacture’s specifications. See checklist. 004-093mA
🔍 Technician Findings
004-093mA
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Sep 16, 10:09 AM
Work Order: WO-01304544
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Sep 16, 4:39 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6h 29m
⚠️ 6.9 business days
🔧
▶
2 Status: Tech On Site Sep 24, 4:19 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.75, 2, 93
✔️
▶
2 Status: Completed Sep 24, 4:26 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Bernard Thompson
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Sep 25, 12:16 PM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 48m
📨
Status: Invoice Pending by Hannah Shaw Sep 25, 1:02 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 45m, 0m
⏳ 2.0 business days
🧾
Invoice Created Sep 26, 5:06 PM
Invoice Number: SM-241956

Bottlenecks

Assigned
Duration: 6.4 business days (threshold: 4.0 business hours)
Exceeded by 5.9 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Bernard Thompson
Scheduled
N/A
Created
Sep 16, 10:09 AM
Invoice #
SM-241956

Work Details (3)

Name Type Status Qty Amount Date
WL-02947840 Labor Open 0.75 $0.00 Sep 24, 4:22 PM
WL-02947841 Labor Open 2 $0.00 Sep 24, 4:22 PM
WL-02947842 Travel Open 93 $0.00 Sep 24, 4:22 PM

Details