Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01304551 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Lewis County General Hospital — 7785 North State Street, Lowville NY, 13367

Sep 16, 2025 → Oct 24, 2025

✅ Completed

PSM

SLA Clock

Last business day of September 2025 · Target: Sep 30, 2025

✗ SLA Missed (16 biz days late)

Active: 27 biz days

🕐 Clock stopped: Completed (Oct 24, 2025)

▶ Clock Running

Status: Created

Sep 16 → Sep 16, 2025

0 business days (counted)

Running total: 0 of ? biz days used

27d

▶ Clock Running

Status: Assigned

Sep 16 → Oct 24, 2025

27 business days (counted)

Running total: 27 of ? biz days used

▶ Clock Running

Status: Tech On Site

Oct 24 → Oct 24, 2025

0 business days (counted)

Running total: 27 of ? biz days used

Created: Sep 16, 2025 Completed: Oct 24, 2025

Show SLA Clock Detail (3 periods)

Period	Status	Clock	Biz Days	Running Total
Sep 16 → Sep 16	Created	▶ Running	0	0
Sep 16 → Oct 24	Assigned	▶ Running	27	27
Oct 24 → Oct 24	Tech On Site	▶ Running	0	27

Coordinators 28.2d

Field Work 0.0d

Billing 11.1d

✗ SLA Missed

Coordinators
28.2 days
Over SLA

Field Work
0.0 days

Billing
11.1 days
Over SLA

Created: Sep 16, 2025 Due: Dec 31, 2025 Completed: Oct 24, 2025 (68 days early)

📅

28.0 days Total Age

⏱️

27.4d in Assigned Longest Stage

🔄

8 transitions Status Changes

⚠️

35.3d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

3 lines Work Details

🏠

1 visit On-Site Trips

👤

Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays

Invoiced • 169 days old

🚨

Primary Delay 27.4 days stuck in "Assigned"

⏱️

Total Delay 35.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

0.8d / 1.0d SLA

Assigned

27.4d / 0.5d SLA

Tech On Site

0.0d / 1.0d SLA

Completed

0.0d / 1.0d SLA

Closed

1.3d / 1.0d SLA

Billing Review

7.9d / 2.0d SLA

Ready to Bill

3.2d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10.27.25 Hshaw - moved WO to BR, TA not populated

🔧 Work Performed

                        Performed preventive maintenance in accordance with manufacture’s specifications. See checklist.                    

🔍 Technician Findings

                        PM needed                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Pedigo 550 ED/Trauma Stretcher                    

Timeline

📋

Work Order Created Sep 16, 10:09 AM

Work Order: WO-01304551

Type: Preventive Maintenance

Priority: PSM

👷

▶

2 Technician Assigned Sep 16, 4:39 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Kourtney Smith

From: Ready for Scheduling

To: Assigned

Duration in Previous: 6h 29m

🚨 27.9 business days

🔧

▶

2 Status: Tech On Site Oct 24, 5:30 PM

Status: Tech On Site → 3x Labor Added

⏱️

3x Labor Added

Type: Labor, Travel

Status: Open

Qty: 1, 2, 95

✔️

▶

2 Status: Completed Oct 24, 5:35 PM

Status: Completed → Status: Closed

🏁

Status: Closed by Bernard Thompson

From: Completed

To: Closed

Duration in Previous: 2m

⏳ 1.8 business days

💵

Status: Billing Review by Hannah Shaw Oct 27, 12:42 PM

From: Closed

To: Billing Review

Duration in Previous: 2d 19h

⚠️ 8.0 business days

📄

Status: Ready to Bill by Jennifer Johnson Nov 5, 5:24 PM

From: Billing Review

To: Ready to Bill

Duration in Previous: 9d 5h

⏳ 3.8 business days

📨

▶

2 Status: Invoice Pending Nov 11, 12:06 AM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Yecenia Campos

From: Invoice Pending

To: Invoiced

Duration in Previous: 1m

⏳ 1.0 business days

🧾

Invoice Created Nov 12, 12:09 PM

Invoice Number: SM-246170

Bottlenecks

Assigned

Duration: 27.4 business days (threshold: 4.0 business hours)

Exceeded by 26.9 business days

Closed

Duration: 1.3 business days (threshold: 1.0 business days)

Exceeded by 2.4 business hours

Billing Review

Duration: 7.9 business days (threshold: 2.0 business days)

Exceeded by 5.9 business days

Ready to Bill

Duration: 3.2 business days (threshold: 1.0 business days)

Exceeded by 2.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Bernard Thompson

Scheduled

N/A

Created

Sep 16, 10:09 AM

Invoice #

SM-246170

Work Details (3)

Name	Type	Status	Qty	Amount	Date
WL-02983671	Labor	Open	1	$0.00	Oct 24, 5:35 PM
WL-02983672	Labor	Open	2	$0.00	Oct 24, 5:35 PM
WL-02983673	Travel	Open	95	$0.00	Oct 24, 5:35 PM