Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01304552 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Lewis County General Hospital — 7785 North State Street, Lowville NY, 13367

Sep 16, 2025 → Sep 26, 2025

✅ Completed

PSM

SLA Clock

Last business day of September 2025 · Target: Sep 30, 2025

✓ SLA Met (2 biz days early)

Active: 8 biz days

🕐 Clock stopped: Completed (Sep 26, 2025)

▶ Clock Running

Status: Created

Sep 16 → Sep 16, 2025

0 business days (counted)

Running total: 0 of ? biz days used

8d

▶ Clock Running

Status: Assigned

Sep 16 → Sep 26, 2025

8 business days (counted)

Running total: 8 of ? biz days used

▶ Clock Running

Status: Tech On Site

Sep 26 → Sep 26, 2025

0 business days (counted)

Running total: 8 of ? biz days used

Created: Sep 16, 2025 Completed: Sep 26, 2025

Show SLA Clock Detail (3 periods)

Period	Status	Clock	Biz Days	Running Total
Sep 16 → Sep 16	Created	▶ Running	0	0
Sep 16 → Sep 26	Assigned	▶ Running	8	8
Sep 26 → Sep 26	Tech On Site	▶ Running	0	8

Coordinators 9.2d

Field Work 0.0d

Billing 30.1d

✓ SLA Met

Coordinators
9.2 days
Over SLA

Field Work
0.0 days

Billing
30.1 days
Over SLA

Created: Sep 16, 2025 Due: Dec 31, 2025 Completed: Sep 26, 2025 (96 days early)

📅

9.0 days Total Age

⏱️

26.9d in Billing Review Longest Stage

🔄

8 transitions Status Changes

⚠️

35.9d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

👤

Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...

Completed with significant delays

Invoiced • 169 days old

🚨

Primary Delay 26.9 days stuck in "Billing Review"

⏱️

Total Delay 35.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

0.8d / 1.0d SLA

Assigned

8.4d / 0.5d SLA

Tech On Site

0.0d / 1.0d SLA

Completed

0.0d / 1.0d SLA

Closed

1.9d / 1.0d SLA

Billing Review

26.9d / 2.0d SLA

Ready to Bill

3.2d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9.29.25 Hshaw - moved Wo to BR. TA not populated

🔧 Work Performed

                        Performed preventive maintenance in accordance with manufacture’s specifications. See checklist.                    

🔍 Technician Findings

                        PM needed                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Pedigo 550 ED/Trauma Stretcher                    

Timeline

📋

Work Order Created Sep 16, 10:09 AM

Work Order: WO-01304552

Type: Preventive Maintenance

Priority: PSM

👷

▶

2 Technician Assigned Sep 16, 4:39 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Kourtney Smith

From: Ready for Scheduling

To: Assigned

Duration in Previous: 6h 29m

⚠️ 8.9 business days

🔧

▶

4 Status: Tech On Site Sep 26, 12:55 PM

Status: Tech On Site → Labor Added → Status: Completed → Status: Closed

⏱️

Labor Added

Type: Labor

Status: Open

Qty: 0.5

✔️

Status: Completed by Bernard Thompson

From: Tech On Site

To: Completed

Duration in Previous: 3m

🏁

Status: Closed by Bernard Thompson

From: Completed

To: Closed

Duration in Previous: 1m

⏳ 2.0 business days

💵

Status: Billing Review by Hannah Shaw Sep 29, 1:05 PM

From: Closed

To: Billing Review

Duration in Previous: 3d 0h

🚨 27.0 business days

📄

Status: Ready to Bill by Jennifer Johnson Nov 5, 5:23 PM

From: Billing Review

To: Ready to Bill

Duration in Previous: 37d 5h

⏳ 3.8 business days

📨

▶

2 Status: Invoice Pending Nov 11, 12:06 AM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Yecenia Campos

From: Invoice Pending

To: Invoiced

Duration in Previous: 1m

⏳ 1.0 business days

🧾

Invoice Created Nov 12, 12:09 PM

Invoice Number: SM-246170

Bottlenecks

Assigned

Duration: 8.4 business days (threshold: 4.0 business hours)

Exceeded by 7.9 business days

Closed

Duration: 1.9 business days (threshold: 1.0 business days)

Exceeded by 7.0 business hours

Billing Review

Duration: 26.9 business days (threshold: 2.0 business days)

Exceeded by 24.9 business days

Ready to Bill

Duration: 3.2 business days (threshold: 1.0 business days)

Exceeded by 2.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Bernard Thompson

Scheduled

N/A

Created

Sep 16, 10:09 AM

Invoice #

SM-246170

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-02950779	Labor	Open	0.5	$0.00	Sep 26, 12:56 PM