Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01304584 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Lewis County General Hospital — 7785 North State Street, Lowville NY, 13367

Sep 16, 2025 → Oct 16, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (10 biz days late)
Active: 21 biz days
🕐 Clock stopped: Completed (Oct 16, 2025)
▶ Clock Running
Status: Created
Sep 16 → Sep 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
21d
▶ Clock Running
Status: Assigned
Sep 16 → Oct 16, 2025
21 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 21 of ? biz days used
Created: Sep 16, 2025 Completed: Oct 16, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 16 → Sep 16 Created ▶ Running 0 0
Sep 16 → Oct 16 Assigned ▶ Running 21 21
Oct 16 → Oct 16 Tech On Site ▶ Running 0 21
Coordinators 22.2d
Field Work 0.1d
Billing 0.1d
✗ SLA Missed
Coordinators
22.2 days
Over SLA
Field Work
0.1 days
Billing
0.1 days
Created: Sep 16, 2025 Due: Dec 31, 2025 Completed: Oct 16, 2025 (76 days early)
📅
22.0 days Total Age
⏱️
21.4d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
21.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 169 days old
🚨
Primary Delay 21.4 days stuck in "Assigned"
⏱️
Total Delay 21.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.8d / 1.0d SLA
Assigned
21.4d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed preventive maintenance in accordance with manufacture’s specifications. See checklist.
🔍 Technician Findings
098-186mA
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Sep 16, 10:09 AM
Work Order: WO-01304584
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Sep 16, 4:39 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6h 29m
🚨 21.9 business days
🔧
Status: Tech On Site by Bernard Thompson Oct 16, 1:26 PM
From: Assigned
To: Tech On Site
Duration in Previous: 29d 20h
⏱️
▶
2 Labor Added Oct 16, 2:12 PM
Labor Added → Status: Completed
✔️
Status: Completed by Bernard Thompson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 50m
📄
Status: Ready to Bill by Hannah Shaw Oct 17, 11:32 AM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 15m
📨
Status: Invoice Pending by Hannah Shaw Oct 17, 12:24 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 51m, 0m
⏳ 2.0 business days
🧾
Invoice Created Oct 20, 9:00 AM
Invoice Number: SM-244059

Bottlenecks

Assigned
Duration: 21.4 business days (threshold: 4.0 business hours)
Exceeded by 20.9 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Bernard Thompson
Scheduled
N/A
Created
Sep 16, 10:09 AM
Invoice #
SM-244059

Work Details (1)

Name Type Status Qty Amount Date
WL-02973189 Labor Open 1 $0.00 Oct 16, 2:12 PM

Details