Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01304586 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Lewis County General Hospital — 7785 North State Street, Lowville NY, 13367

Sep 16, 2025 → Sep 25, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✓ SLA Met (3 biz days early)
Active: 7 biz days
🕐 Clock stopped: Completed (Sep 25, 2025)
▶ Clock Running
Status: Created
Sep 16 → Sep 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Assigned
Sep 16 → Sep 25, 2025
7 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 7 of ? biz days used
Created: Sep 16, 2025 Completed: Sep 25, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 16 → Sep 16 Created ▶ Running 0 0
Sep 16 → Sep 25 Assigned ▶ Running 7 7
Sep 25 → Sep 25 Tech On Site ▶ Running 0 7
Coordinators 8.2d
Field Work 0.0d
Billing 0.3d
✓ SLA Met
Coordinators
8.2 days
Over SLA
Field Work
0.0 days
Billing
0.3 days
Created: Sep 16, 2025 Due: Dec 31, 2025 Completed: Sep 25, 2025 (97 days early)
📅
8.0 days Total Age
⏱️
7.4d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
7.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 169 days old
🚨
Primary Delay 7.4 days stuck in "Assigned"
⏱️
Total Delay 7.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.8d / 1.0d SLA
Assigned
7.4d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed preventive maintenance in accordance with manufacture’s specifications. See checklist. 004-016mA
🔍 Technician Findings
004-016mA
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Sep 16, 10:09 AM
Work Order: WO-01304586
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Sep 16, 4:39 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6h 29m
⚠️ 7.9 business days
🔧
▶
3 Status: Tech On Site Sep 25, 11:00 AM
Status: Tech On Site → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Bernard Thompson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Sep 26, 11:29 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 0h
📨
Status: Invoice Pending by Hannah Shaw Sep 26, 1:31 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 2m, 0m
⏳ 2.0 business days
🧾
Invoice Created Sep 29, 10:44 AM
Invoice Number: SM-242228

Bottlenecks

Assigned
Duration: 7.4 business days (threshold: 4.0 business hours)
Exceeded by 6.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Bernard Thompson
Scheduled
N/A
Created
Sep 16, 10:09 AM
Invoice #
SM-242228

Work Details (1)

Name Type Status Qty Amount Date
WL-02948997 Labor Open 0.75 $0.00 Sep 25, 11:01 AM

Details