Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01304602 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Sep 16, 2025 → Sep 23, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 7, 2025
✓ SLA Met (10 biz days early)
Active: 5 biz days
🕐 Clock stopped: Completed (Sep 23, 2025)
▶ Clock Running
Status: Created
Sep 16 → Sep 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Sep 16 → Sep 23, 2025
5 business days (counted)
Running total: 5 of ? biz days used
Created: Sep 16, 2025 Completed: Sep 23, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Sep 16 → Sep 16 Created ▶ Running 0 0
Sep 16 → Sep 23 Assigned ▶ Running 5 5
Dispatch 0.0d
Coordinators 6.0d
Field Work 0.0d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
6.0 days
Over SLA
Field Work
0.0 days
Billing
0.2 days
Created: Sep 16, 2025 Due: Oct 7, 2025 Completed: Sep 23, 2025 (14 days early)
📅
6.0 days Total Age
⏱️
6.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
6.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 169 days old
🚨
Primary Delay 6.0 days stuck in "Assigned"
⏱️
Total Delay 6.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
6.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE TS 620 PUMP MODULE LD VERSION

Timeline

📋
▶
4 Work Order Created Sep 16, 10:59 AM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Tami Dawe
Technician: VPD Bench
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 1m
⚠️ 6.0 business days
✔️
Status: Completed by Kim Pearson Sep 23, 11:44 AM
From: Assigned
To: Completed
Duration in Previous: 7d 0h
🏁
Status: Closed by Kim Pearson Sep 23, 11:50 AM
From: Completed
To: Closed
Duration in Previous: 6m
📄
Status: Ready to Bill by Tami Dawe Sep 24, 11:33 AM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 42m
📨
▶
2 Status: Invoice Pending Sep 24, 12:53 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
🚨 59.0 business days
🧾
Invoice Created Dec 19, 12:45 PM
Invoice Number: SM-241867

Bottlenecks

Assigned
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Sep 16, 10:59 AM
Invoice #
SM-241867

Work Details (1)

Name Type Status Qty Amount Date
WL-02937125 Parts Open 1 $929.50 Sep 16, 11:00 AM

Details