Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01304618 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Sep 16, 2025 → Sep 16, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✓ SLA Met (10 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Sep 16, 2025)
▶ Clock Running
Status: Created
Sep 16 → Sep 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Sep 16 → Sep 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Sep 16 → Sep 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Sep 16, 2025 Completed: Sep 16, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 16 → Sep 16 Created ▶ Running 0 0
Sep 16 → Sep 16 Ready for Scheduling ▶ Running 0 0
Sep 16 → Sep 16 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.6d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.6 days
Over SLA
Billing
0.2 days
Created: Sep 16, 2025 Due: Sep 30, 2025 Completed: Sep 16, 2025 (14 days early)
📅
0.6 days Total Age
⏱️
1.4d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
0.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 169 days old
🚨
Primary Delay 1.4 days stuck in "Closed"
⏱️
Total Delay 0.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.5d / 0.5d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
0.06 ohms 34 mA pm completed
🔍 Technician Findings
0.06 ohms 34 mA pm completed
⚠️ Problem Description
pm request assign to yves Yves Dessin
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Sep 16, 11:52 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Sep 16, 12:19 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Yves Dessin
⏱️
▶
2 Labor Added Sep 16, 4:24 PM
Labor Added → Status: Completed
✔️
Status: Completed by Yves Dessin
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 4h 8m, 0m
📄
Status: Ready to Bill by Hannah Shaw Sep 17, 10:00 AM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 32m
📨
Status: Invoice Pending by Hannah Shaw Sep 17, 11:58 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 58m, 0m
⏳ 3.0 business days
🧾
Invoice Created Sep 19, 11:35 PM
Invoice Number: SM-241185

Bottlenecks

Assigned
Duration: 4.1 business hours (threshold: 4.0 business hours)
Exceeded by 0.1 business hours
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Sep 16, 11:52 AM
Invoice #
SM-241185

Work Details (1)

Name Type Status Qty Amount Date
WL-02937549 Labor Open 2 $0.00 Sep 16, 4:24 PM

Details