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← WO Overview

WO-01304648 ↗ ServiceMax

Hamilton Medical • FCO • PC

📍 Hamilton Medical — 201 Edison Way, Reno NV, 89502

Sep 16, 2025 → Sep 20, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (68 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Sep 20, 2025)
▶ Clock Running
Status: Created
Sep 16 → Sep 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 16 → Sep 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Tech On Site
Sep 16 → Sep 20, 2025
3 business days (counted)
Running total: 3 of ? biz days used
Created: Sep 16, 2025 Completed: Sep 20, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 16 → Sep 16 Created ▶ Running 0 0
Sep 16 → Sep 16 Scheduled ▶ Running 0 0
Sep 16 → Sep 20 Tech On Site ▶ Running 3 3
Dispatch 0.0d
Coordinators 0.2d
Field Work 3.6d
Billing 4.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.2 days
Field Work
3.6 days
Over SLA
Billing
4.4 days
Over SLA
Created: Sep 16, 2025 Due: Dec 31, 2025 Completed: Sep 20, 2025 (102 days early)
📅
3.9 days Total Age
⏱️
4.4d in Ready to Bill Longest Stage
🔄
7 transitions Status Changes
⚠️
6.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Marvin Rivas — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 15, 2025
Visit 2 Sep 16, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 169 days old
🚨
Primary Delay 4.4 days stuck in "Ready to Bill"
⏱️
Total Delay 6.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.2d / 2.0d SLA
Tech On Site
3.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
4.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/16/2025 RArnold- dispatching to Marvin

🔧 Work Performed
09/16/2025 - MR - NCR-00446 completed. [13866]. Replaced C6 VU ESM board PN 10144626 per replacement procedure and service manual. All tests passed. Device returned to use.
🔍 Technician Findings
Implemented FSCA-2025-06-04.
⚠️ Problem Description
ESM- Board Replacement
📄 Description
Hamilton Medical C6 Ventilator
📞 Call Description
Hamilton C6 FCO FSCA-2025-06-04

Timeline

📋
▶
4 Work Order Created Sep 16, 1:11 PM
Work Order Created → Status: Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 2m
👷
Technician Assigned by Rebecca Arnold
Technician: Marvin Rivas
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-09-16T12:00:00.000+0000
🔧
Status: Tech On Site by Marvin Rivas Sep 16, 2:57 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1h 43m
⏱️
Labor Added Sep 16, 7:39 PM
Type: Labor
Status: Open
Qty: 9
⏱️
Labor Added Sep 16, 7:47 PM
Type: Labor
Status: Open
Qty: 2
💵
4x Expenses Added Sep 16, 7:57 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.5 business days
✔️
Status: Completed by Marvin Rivas Sep 20, 12:35 PM
From: Tech On Site
To: Completed
Duration in Previous: 3d 21h
🏁
Status: Closed by Marvin Rivas Sep 20, 12:50 PM
From: Completed
To: Closed
Duration in Previous: 14m
⏳ 1.0 business days
📄
Status: Ready to Bill by Diane Patton Sep 22, 4:52 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 4h
⏳ 4.9 business days
📨
▶
2 Status: Invoice Pending Sep 26, 5:52 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 1.8 business days
🧾
Invoice Created Sep 29, 10:45 AM
Invoice Number: SM-242259

Bottlenecks

Tech On Site
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Ready to Bill
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Marvin Rivas
Scheduled
Sep 16, 8:00 AM
Created
Sep 16, 1:11 PM
Invoice #
SM-242259

Work Details (6)

Name Type Status Qty Amount Date
WL-02937967 Labor Open 9 $1,125.00 Sep 16, 7:39 PM
WL-02937980 Labor Open 2 $250.00 Sep 16, 7:47 PM
WL-02938008 Expenses Open 1 $8.05 Sep 16, 7:57 PM
WL-02938009 Expenses Open 1 $166.91 Sep 16, 7:57 PM
WL-02938010 Expenses Open 1 $210.24 Sep 16, 7:57 PM
WL-02938011 Expenses Open 1 $0.00 Sep 16, 7:57 PM

Details