Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01304684 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Sep 16, 2025 → Sep 18, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✓ SLA Met (8 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Sep 18, 2025)
▶ Clock Running
Status: Created
Sep 16 → Sep 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 16 → Sep 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Sep 16 → Sep 18, 2025
2 business days (counted)
Running total: 2 of ? biz days used
Created: Sep 16, 2025 Completed: Sep 18, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 16 → Sep 16 Created ▶ Running 0 0
Sep 16 → Sep 16 Ready for Scheduling ▶ Running 0 0
Sep 16 → Sep 18 Assigned ▶ Running 2 2
Dispatch 0.0d
Coordinators 2.7d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.7 days
Over SLA
Billing
0.1 days
Created: Sep 16, 2025 Due: Sep 30, 2025 Completed: Sep 18, 2025 (12 days early)
📅
2.7 days Total Age
⏱️
2.7d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
2.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 169 days old
🚨
Primary Delay 2.7 days stuck in "Assigned"
⏱️
Total Delay 2.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
2.7d / 0.5d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
pm completed
🔍 Technician Findings
pm completed
⚠️ Problem Description
pm request assign to yves Yves Dessin
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Sep 16, 2:03 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Sep 16, 2:38 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 34m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Sep 18, 2:03 PM
Labor Added → Status: Completed
✔️
Status: Completed by Yves Dessin
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1d 23h, 0m
📄
Status: Ready to Bill by Hannah Shaw Sep 19, 11:24 AM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 18m
📨
▶
2 Status: Invoice Pending Sep 19, 11:50 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Sep 22, 9:00 AM
Invoice Number: SM-241587

Bottlenecks

Assigned
Duration: 2.7 business days (threshold: 4.0 business hours)
Exceeded by 2.2 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Sep 16, 2:03 PM
Invoice #
SM-241587

Work Details (1)

Name Type Status Qty Amount Date
WL-02940934 Labor Open 2 $0.00 Sep 18, 2:03 PM

Details