Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01304693 ↗ ServiceMax

GE HEALTHCARE • Support • P5

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Sep 16, 2025 → Dec 29, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Sep 23, 2025
✗ SLA Missed (41 biz days late)
Active: 46 biz days
Paused: 23 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 29, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 16 → Sep 16, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 16 → Sep 16, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Sep 16 → Sep 16, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
⏸23d
⏸ Clock Paused
Status: Awaiting Parts
Sep 16 → Oct 20, 2025
23 business days (not counted)
▶ Clock Running
Status: Reschedule
Oct 20 → Oct 27, 2025
5 business days (counted)
Running total: 5 of 5 biz days used
41d
▶ Clock Running
Status: Incomplete
Oct 27 → Dec 29, 2025
41 business days (counted)
Running total: 46 of 5 biz days used
Created: Sep 16, 2025 Completed: Dec 29, 2025
Business Days Used 46 / 5
0 5d budget +41d over
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 16 → Sep 16 Created ▶ Running 0 0 / 5
Sep 16 → Sep 16 Ready for Scheduling ▶ Running 0 0 / 5
Sep 16 → Sep 16 Assigned ▶ Running 0 0 / 5
Sep 16 → Oct 20 Awaiting Parts ⏸ Paused 23 —
Oct 20 → Oct 27 Reschedule ▶ Running 5 5 / 5
Oct 27 → Dec 29 Incomplete ▶ Running 41 46 / 5
Dispatch 0.0d
Material Management 23.5d
Coordinators 5.8d
Field Work 0.0d
Incomplete 41.6d (excluded)
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
23.5 days
Over SLA
Coordinators
5.8 days
Over SLA
Field Work
0.0 days
Incomplete (excluded from total)
41.6 days
Billing
0.0 days
Created: Sep 16, 2025 Due: Sep 23, 2025 Completed: Dec 29, 2025 (96 days late)
📅
69.7 days Total Age
⏱️
41.6d in Incomplete Longest Stage
🔄
9 transitions Status Changes
⚠️
24.1d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
21 lines Work Details
🚩
9 visits On-Site Trips
📋
Coordinator Scheduling
🚨
9 On-Site Visits (1 reschedule)
9 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Oct 20, 2025
Visit 2 Oct 22, 2025
Visit 3 Oct 24, 2025
Visit 4 Oct 27, 2025
Visit 5 Oct 28, 2025
Visit 6 Nov 3, 2025
Visit 7 Nov 13, 2025
Visit 8 Dec 23, 2025
Visit 9 Dec 29, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 169 days old
🚨
Primary Delay 41.6 days stuck in "Incomplete"
⏱️
Total Delay 24.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Awaiting Parts
23.5d / 3.0d SLA
Reschedule
5.6d / 2.0d SLA
Incomplete
41.6d
Completed
0.0d / 1.0d SLA
Closed
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

PO 4010528701HTM $7447.20

Replaced batteries on 14 inTouch ICU beds at St Francics Downtown location. Remaining batteries will be used on beds at Eastside on separate WO
🔧 Work Performed
U62947 COMPLETED 10-20-25 U72336 COMPLETED 10/22/25 U63753 COMPLETED 10/22/25 U61673 COMPLETED 10/22/25 U87229 COMPLETED 10/22/25 U70490 COMPLETED 10/24/25 U63387 COMPLETED 10/27/25 U72348 COMPLETED 10/27/25 U72331 COMPLETED 10/28/25 U72345 COMPLETED 10/28/25 U72342 COMPLETED 11/3/25 U63214 COMPLETED 11/3/25 U65895 COMPLETED 11/13/25 U71972 COMPLETED 12/23/25 Batteries replaced on 14 inTouch ICU beds.
🔍 Technician Findings
All inTouch beds need new batteries.
⚠️ Problem Description
Needs batteries Part order for 36 batters - 18 beds to replace all batteries on ICU units Joe Evans
📄 Description
Product placeholder for medical bed products.

Timeline

📋
▶
2 Work Order Created Sep 16, 2:04 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Sep 16, 2:37 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 32m
📦
▶
2 Parts Requested Sep 16, 3:42 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joe Evans
From: Assigned
To: Awaiting Parts
Duration in Previous: 1h 4m
🚨 21.0 business days
📦
Parts Requested Oct 15, 2:06 PM
Order: 00083622
Status: Closed
⏳ 4.0 business days
🔩
2x Parts Added Oct 20, 12:42 PM
Type: Parts, Expenses
Status: Open
Qty: 10
💵
▶
2 2x Expenses Added Oct 20, 3:08 PM
2x Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 33d 23h
⏱️
2x Labor Added Oct 20, 3:24 PM
Type: Labor
Status: Open
Qty: 1.5, 0.75
⏳ 3.0 business days
⏱️
2x Labor Added Oct 22, 10:24 AM
Type: Labor
Status: Open
Qty: 0.75, 1.5
⏱️
Labor Added Oct 22, 11:25 AM
Type: Labor
Status: Open
Qty: 1.5
⏱️
▶
2 Labor Added Oct 22, 3:41 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.83333333333333
⏳ 3.0 business days
⏱️
2x Labor Added Oct 24, 2:19 PM
Type: Labor
Status: Open
Qty: 1.5, 0.76666666666667
⏳ 2.0 business days
⚠️
Status: Incomplete by Joe Evans Oct 27, 3:11 PM
From: Reschedule
To: Incomplete
Duration in Previous: 7d 0h
⏱️
Labor Added Oct 27, 3:17 PM
Type: Labor
Status: Open
Qty: 3
⏱️
Labor Added Oct 28, 10:20 AM
Type: Labor
Status: Open
Qty: 0.86666666666667
⏱️
Labor Added Oct 28, 2:10 PM
Type: Labor
Status: Open
Qty: 3
⚠️ 5.0 business days
⏱️
Labor Added Nov 3, 2:40 PM
Type: Labor
Status: Open
Qty: 3
⏱️
Labor Added Nov 4, 8:25 AM
Type: Labor
Status: Open
Qty: 0.76666666666667
⚠️ 7.0 business days
⏱️
Labor Added Nov 13, 2:48 PM
Type: Labor
Status: Open
Qty: 1.5
🚨 27.0 business days
⏱️
Labor Added Dec 23, 3:42 PM
Type: Labor
Status: Open
Qty: 1.5
⏳ 4.0 business days
⏱️
Labor Added Dec 29, 2:07 PM
Type: Labor
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Dec 29, 2:21 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Joe Evans
From: Completed
To: Closed
Duration in Previous: 2m
📄
▶
2 Status: Ready to Bill Dec 29, 4:28 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.9 business days
🧾
Invoice Created Jan 4, 10:08 PM
Invoice Number: SM-250097

Bottlenecks

Awaiting Parts
Duration: 23.5 business days (threshold: 3.0 business days)
Exceeded by 20.5 business days
Reschedule
Duration: 5.6 business days (threshold: 2.0 business days)
Exceeded by 3.6 business days

🔗 Related Artifacts

📦
Parts Order 00081816
Closed
📦
Parts Order 00083622
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Support
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Sep 16, 2:04 PM
Invoice #
SM-250097

Work Details (21)

Name Type Status Qty Amount Date
WL-02977002 Parts Open 10 $1,375.89 Oct 20, 12:42 PM
WL-02977003 Expenses Open 1 $0.00 Oct 20, 12:42 PM
WL-02977143 Expenses Open 1 $0.00 Oct 20, 3:08 PM
WL-02977142 Parts Open 26 $3,577.33 Oct 20, 3:08 PM
WL-02977159 Labor Open 1.5 $142.50 Oct 20, 3:24 PM
WL-02977160 Labor Open 0.75 $0.00 Oct 20, 3:24 PM
WL-02979654 Labor Open 0.75 $0.00 Oct 22, 10:24 AM
WL-02979655 Labor Open 1.5 $142.50 Oct 22, 10:24 AM
WL-02979769 Labor Open 1.5 $142.50 Oct 22, 11:25 AM
WL-02980236 Labor Open 3 $285.00 Oct 22, 3:41 PM
WL-02980238 Labor Open 0.83333333333333 $0.00 Oct 22, 3:42 PM
WL-02983355 Labor Open 1.5 $142.50 Oct 24, 2:19 PM
WL-02983356 Labor Open 0.76666666666667 $0.00 Oct 24, 2:19 PM
WL-02985553 Labor Open 3 $285.00 Oct 27, 3:17 PM
WL-02986308 Labor Open 0.86666666666667 $0.00 Oct 28, 10:20 AM
WL-02986605 Labor Open 3 $285.00 Oct 28, 2:10 PM
WL-02994162 Labor Open 3 $285.00 Nov 3, 2:40 PM
WL-02995334 Labor Open 0.76666666666667 $0.00 Nov 4, 8:25 AM
WL-03006316 Labor Open 1.5 $142.50 Nov 13, 2:48 PM
WL-03046509 Labor Open 1.5 $142.50 Dec 23, 3:42 PM
WL-03049026 Labor Open 1 $95.00 Dec 29, 2:07 PM

Details