Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01304741 ↗ ServiceMax

Hamilton Medical • FCO • PC

📍 Hamilton Medical — 201 Edison Way, Reno NV, 89502

Sep 16, 2025 → Sep 18, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (68 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Sep 19, 2025)
▶ Clock Running
Status: Created
Sep 16 → Sep 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Sep 16 → Sep 18, 2025
2 business days (counted)
Running total: 2 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Sep 18 → Sep 19, 2025
1 business day (counted)
Running total: 3 of ? biz days used
Created: Sep 16, 2025 Completed: Sep 19, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 16 → Sep 16 Created ▶ Running 0 0
Sep 16 → Sep 18 Scheduled ▶ Running 2 2
Sep 18 → Sep 19 Tech On Site ▶ Running 1 3
Dispatch 0.0d
Coordinators 2.6d
Field Work 1.5d
Billing 0.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.6 days
Over SLA
Field Work
1.5 days
Over SLA
Billing
0.4 days
Created: Sep 16, 2025 Due: Dec 31, 2025 Completed: Sep 19, 2025 (103 days early)
📅
3.1 days Total Age
⏱️
2.6d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
1.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 169 days old
🚨
Primary Delay 2.6 days stuck in "Scheduled"
⏱️
Total Delay 1.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
2.6d / 2.0d SLA
Tech On Site
1.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
09/18/2025 - MR - NCR-00446 completed. [14566]. Replaced C6 VU ESM board PN 10144626 per replacement procedure and service manual. All tests passed. Device returned to use.
🔍 Technician Findings
Implemented FSCA-2025-06-04.
⚠️ Problem Description
ESM- Board Replacement
📄 Description
Hamilton Medical C6 Ventilator
📞 Call Description
Hamilton C6 FCO FSCA-2025-06-04

Timeline

📋
Work Order Created Sep 16, 3:08 PM
Work Order: WO-01304741
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Sep 16, 3:18 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-09-16T12:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Entered
To: Scheduled
Duration in Previous: 10m
⏳ 3.0 business days
🔧
Status: Tech On Site by Marvin Rivas Sep 18, 11:25 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 20h
⏱️
Labor Added Sep 18, 11:31 PM
Type: Labor
Status: Open
Qty: 1.5
✔️
▶
2 Status: Completed Sep 18, 11:45 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Marvin Rivas
From: Completed
To: Closed
Duration in Previous: 3m
📄
Status: Ready to Bill by Diane Patton Sep 19, 1:15 PM
From: Closed
To: Ready to Bill
Duration in Previous: 13h 26m
📨
Status: Invoice Pending by Diane Patton Sep 19, 4:19 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3h 3m, 0m
⏳ 1.0 business days
🧾
Invoice Created Sep 22, 12:08 AM
Invoice Number: SM-241647

Bottlenecks

Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.7 business hours
Tech On Site
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Marvin Rivas
Scheduled
Sep 16, 8:00 AM
Created
Sep 16, 3:08 PM
Invoice #
SM-241647

Work Details (1)

Name Type Status Qty Amount Date
WL-02941946 Labor Open 1.5 $187.50 Sep 18, 11:31 PM

Details