Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01304802 ↗ ServiceMax

AVANTOR SERVICES (FORMERLY VWR CATALYST) • Monthly Annuity • PSM

📍 Chevron Briarpark — 3901 Briarpark Dr., Houston TX, 77042

Sep 16, 2025 → Sep 16, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✓ SLA Met (9 biz days early)
Active: 0 biz days
🕐 Clock stopped: Invoiced (Sep 17, 2025)
▶ Clock Running
Status: Created
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Sep 17, 2025 Invoiced: Sep 17, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Sep 17 → Sep 17 Created ▶ Running 0 0
Sep 17 → Sep 17 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.0d
Billing 5.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Billing
5.0 days
Over SLA
Created: Sep 17, 2025 Due: Sep 30, 2025 Completed: Sep 17, 2025 (13 days early)
📅
0.0 days Total Age
⏱️
4.0d in Ready to Bill Longest Stage
🔄
6 transitions Status Changes
⚠️
3.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 169 days old
🚨
Primary Delay 4.0 days stuck in "Ready to Bill"
⏱️
Total Delay 3.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Ready to Bill
5.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
September 2025 ASM Program Invoicing
🔍 Technician Findings
September 2025 ASM Program Invoicing
⚠️ Problem Description
September 2025 ASM Program Invoicing

Timeline

📋
▶
4 Work Order Created Sep 16, 9:31 PM
Work Order Created → Status: Assigned → Labor Added → Status: Closed
👷
Status: Assigned by Chris Bakkemo
From: Entered
To: Assigned
Duration in Previous: 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
🏁
Status: Closed by Chris Bakkemo
From: Assigned, Closed
To: Closed, Ready to Bill
Duration in Previous: 1m, 0m
💵
▶
2 Status: Billing Review Sep 17, 12:02 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Hannah Shaw
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 4.0 business days
📨
Status: Invoice Pending by Hannah Shaw Sep 22, 12:10 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 5d 0h
💰
Status: Invoiced by Hannah Shaw Sep 22, 12:15 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m
🚨 102.0 business days
🧾
Invoice Created Feb 20, 10:38 AM
Invoice Number: SM-241696

Bottlenecks

Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Monthly Annuity
Branch
N/A
Technician
Chris Bakkemo
Scheduled
N/A
Created
Sep 16, 9:31 PM
Invoice #
SM-241696

Work Details (1)

Name Type Status Qty Amount Date
WL-02938178 Labor Open 1 $660.34 Sep 16, 9:32 PM

Details